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An established industry player is seeking a dedicated Field Service Technician to join their dynamic North America team. This role offers the chance to work remotely while traveling to major manufacturing sites across the USA, Canada, and Mexico, ensuring equipment operates smoothly and customer satisfaction remains high. With a focus on technical excellence, you'll receive advanced training and support while contributing to the company's growth. If you thrive in a fast-paced environment and are passionate about technology, this opportunity is perfect for you.
Imagine yourself…
Doing meaningful work that makes an everyday impact on the world around you.
Collaborating with a vibrant, diverse, global team.
Contributing to a brighter, safer, more sustainable future.
Videojet - Alltec FOBA, a Veralto company, are experts in Industrial Laser Marking. For five decades, we have been writing with light, developing, and manufacturing leading laser marking solutions for direct part and product marking. With our internationally proven laser and application know-how and industry-tested marking lasers and laser marking workstations, we reliably and economically make our mark on countless products in all industries. Integrated imaging, innovative software functions and comprehensive services as well as globally competent consulting and first-class customer service nicely complete our portfolio.
We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve.
Reporting to the Field Service Manager, the Field Service Technician plays a key role in FOBA’s customer interactions, providing daily service and support. You will be responsible for ensuring the smooth operation of our equipment, as well as maintaining strong customer relationships. With advanced technical and commercial training, you will contribute to the growth and success of our organization.
In this entrepreneurial role, you will work remotely, traveling to some of the world’s largest manufacturing companies. At these sites, you will drive sales growth by delivering exceptional customer satisfaction, minimizing downtime, and addressing customer needs. You will be responsible for installing, repairing, and maintaining our industry-leading equipment at customer locations.
This position is part of the North America team and will be remote, preferably based on the East Coast, with the requirement to travel to customer sites across the USA and occasionally to Mexico and Canada (90% travel)
In this role, a typical day will look like:
Create and grow multiple aspects of our business through supporting regional and company goals.
Improve customer satisfaction by delivering the highest customer service in our industry.
Identifying, owning, and tracking any issues with an account, according to call escalation procedure, to reach resolution.
Receive and apply highly advanced technical training at customer accounts and remotely every day.
Travel 90% of the time to the US, and occasionally to Mexico and Canada (5 days per week). You will fly out on Monday and return home on Friday.
The essential requirements of the job include:
At least 1 year of field service experience and/or customer-facing roles.
Ability to travel most of the time.
Technical background - Mechanical, Electrical, Electronics, Computer Hardware and Software; having the desire to work with best-in-class technology and learn new skills.
Experience in repairing, troubleshooting, and diagnosing various types of equipment.
We offer:
Company cellphone & Company credit card.
Benefits (medical, dental, vision & more) on day 1, no waiting period!
Training and development opportunities.
Flexibility, autonomy and freedom to manage your schedule.
401K savings plan + company match.
Tuition reimbursement from Day 1.
Attractive employee referral program.
Paid Parental Leave.
Wellbeing Program, with rewards.
Employee Assistance Program (legal, financial, and counseling resources).
ICP 5% Bonus.
US ONLY:
The compensation range for this role is $53,000 - $62,000 USD per year. This job is also eligible for Incentive Pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.