Field Technician

ZOLL Medical Corporation; Buffalo (NY); Remote; USD 60,000 - 70,000; Full time

Job summary

ZOLL Medical Corporation is seeking a dedicated professional to provide on-site product support and logistics for medical devices used in emergency medical services. This role involves a significant amount of travel, product troubleshooting, and customer engagement, requiring a technical background and strong communication skills. Join a company that values innovative solutions and is committed to improving patient outcomes while offering a supportive work environment.

Benefits

Casual work environment

Competitive salaries

Comprehensive benefits package

Qualifications

• Minimum of a 2-year technical degree or equivalent work experience required.
• Prior experience interfacing with external customers preferred.
• Valid driver’s license and credit card for travel expenses required.

Responsibilities

• Provide on-site product support and troubleshooting for assigned customer accounts.
• Perform on-site Preventive Maintenance (PM) and software upgrades.
• Monthly reporting of department metrics for on-site coverage and PM performance.

Skills

Excellent verbal & written communication skills

Ability to meet objectives

Ability to work independently

Organizational skills

Experience with computers and Microsoft Office

Education

Technical Degree (2 year minimum) or equivalent work experience

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.

Essential Functions

• Direct involvement with staffing of department
• Product support on-site, via telephone and through field technicians.
• Assist customer with application of equipment.
• Escalates customer related issues to Service Manager and CQA Account Manager.
• Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
• Performs on-site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer specific information related to service activity.
• Monthly reporting of department metrics for on-site coverage and PM performance.
• Provide software upgrades as requested.
• Special Projects as assigned.

Required/Preferred Education and Experience

• Technical Degree (2 year minimum) or equivalent work experience. required
• Prior work experience interfacing with external customers, preferred and
• Valid driver’s license required and
• Credit card in good standing for expenses related to travel required

Knowledge, Skills and Abilities

• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Travel Requirements

• 90% Up to 90% travel required depending

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay for this position is up to $32/hour. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

Perks & Benefits

ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Please click on our link to review our benefits: https://zollbenefits.com/

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990

#LI-LV

#REMOTE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.