Field Technician

ZOLL Medical Corporation; City of Syracuse (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Acute Care Technology division. In this role, you will provide crucial on-site support to customers, ensuring the effective application of life-saving products and services. Your responsibilities will include troubleshooting, preventive maintenance, and assisting field technicians, all while maintaining a strong focus on customer satisfaction. This position offers the opportunity to make a significant impact in the healthcare sector, working with innovative technologies that improve patient outcomes. If you're passionate about making a difference and thrive in a dynamic environment, this role is for you.

Benefits

Casual Work Environment

Competitive Salaries

Rewarding Compensation Structure

Qualifications

• Technical degree or equivalent experience required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Provide on-site product support and troubleshooting.
• Assist customers with equipment applications and escalate issues.
• Perform preventive maintenance and software upgrades.

Skills

Verbal Communication

Written Communication

Organizational Skills

Ability to Work Independently

Customer Service

Education

Technical Degree (2 year minimum)

Equivalent Work Experience

Tools

Microsoft Office

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You’ll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

Responsible for providing guidance and support to field on-site and PM technicians, and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM), and software upgrades. Management of software distribution and EDHR updates.

Essential Functions

• Direct involvement with staffing of department
• Product support on-site, via telephone, and through field technicians.
• Assist customer with application of equipment.
• Escalate customer-related issues to Service Manager and CQA Account Manager.
• Perform troubleshooting on-site and correspond with ZOLL Tech Support staff to document activity.
• Perform on-site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Potential for deployments to other customers in region at the direction of the manager.
• Able to maintain customer-specific information related to service activity.
• Monthly reporting of department metrics for on-site coverage and PM performance.
• Provide software upgrades as requested.
• Special Projects as assigned.

Required/Preferred Education and Experience

• Technical Degree (2 year minimum) or equivalent work experience required.
• Prior work experience interfacing with external customers preferred.
• Valid driver’s license required.
• Credit card in good standing for expenses related to travel required.

Knowledge, Skills and Abilities

• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Travel Requirements

• Up to 90% travel required.

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay for this position is up to $32/hour. Final compensation will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and location.

Perks & Benefits

ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Please click on our link to review our benefits: https://zollbenefits.com/

ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

#LI-LV

#REMOTE

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.