Field Service Technician

Satisloh; Wisconsin; Remote; USD 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to provide exceptional technical support to optical labs. This role offers the flexibility of remote work while requiring travel to various locations across the US. Ideal candidates will possess electro-mechanical skills and a strong commitment to customer service. You will be responsible for maintaining and repairing optical machinery, ensuring operational excellence. Join a dynamic team that values collaboration and innovation, and be part of a company that offers attractive remuneration and a supportive work environment. If you thrive in a fast-paced setting and have a passion for problem-solving, this opportunity is perfect for you.

Benefits

Attractive remuneration

Good working atmosphere

Employee stock program

Free company parking

Qualifications

• 2-5 years of field service experience with electro-mechanical skills.
• Ability to read hydraulic, electrical, and pneumatic schematics.

Responsibilities

• Perform preventative maintenance and repairs on RX optical machinery.
• Maintain positive communication and focus on customer satisfaction.

Skills

Field Service Experience

Electro-Mechanical Skills

Customer Ownership

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Technical Degree

Armed Forces Electronics Training

Tools

Microsoft Word

Microsoft Excel

Google Mail

SIGHT Program

Microsoft Access

Job description

Satisloh is searching for you, a Field Service Technician providing prompt and accurate technical support to optical labs!

Full Time: Field Service Technician- US

We are seeking a full time Field Service Technician - REMOTE
Based in Chicago, IL, Dallas, TX, Los Angeles, CA, Germantown, WI, Milwaukee, WI, New York, Orlando, FL, Phoenix, AZ.
Must live in proximity within 1 hour of major airport.

Working from your home, the Field Service Technician provides prompt and accurate technical support. The daily work environment will be in optical labs, working directly with customers throughout major US cities. The field tech will maintain a normal travel schedule which involves approximately 80% travel to customers and 20% office and other activities. We are seeking candidates with 2-5 years of field service experience in industries having electro-mechanical skills, a good knowledge of computers, and those that take “ownership” of customer issues. Applicants that have a comprehensive understanding of the optical industry, specifically coating and polishing machines, will have strong consideration. The candidate will have the responsibility for the maintenance and repairs on all Satisloh surfacing equipment. Previous work as an electro-mechanical technician in the optical industry is a huge plus.

We offer:

• Attractive remuneration
• Good working atmosphere and cooperation
• Employee stock program
• Free company parking
  

Your Responsibilities:

• Performs preventative maintenance and minor repairs on all RX optical machinery.
• Fosters and maintains a working environment within the department that encourages positive, open and professional communication and a strong focus on the customer.
• Possesses ability to read and interpret hydraulic, electrical and pneumatic schematics.
• Analyze and repair mechanical problems.
• Maintains files and prepares correspondence, memos and reports.
• Proficiency with multi-meter to analyze electrical/electronic circuits.
• Coordinates with customer on STEP visits and communicates findings.
• Maintains ongoing contact with STEP Service Director to discuss scheduling.
• Prepares Service Work Orders for all customer visits.
• Updates and maintains customer database.
• Maintains tools needed for STEP visits.
• Provides STEP coordinator with STEP parts requirements.
• Attends product/operations training in Germantown with potential travel to Europe.
• Arranges travel to remote work sites and strives to keep travel costs to a minimum.
• Works with all departments to assure maximum coordination of efforts in the resolution of common problems and the attainment of common objectives.

Your Background:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma required, preferred Technical Degree (two or four year college) or Armed Forces Electronics Training, a plus.
• Excel at communication (verbal and written), have sound judgment and decision making skills and possess the ability to think under pressure, take action and facilitate customer solutions.
• Valid Driver's License.
• Basic computer skills (Microsoft Word, Excel, Google Mail, and Internet).
• Have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Have the ability to write routine reports and correspondence. Have the ability to speak effectively before groups of customers or employees of organization.
• Have the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Windows; SIGHT Program and Microsoft Access.

Special Skills:

• Ownership
• Commitment
• Social competency
• Team player
• Mechanical aptitude
• Self-motivated
• Structural thinking
• Get things done attitude

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 100 pounds. While performing the duties of this job, the employee is regularly required to stand; use hands and reach with hands and arms. The employee is frequently required to walk and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.

Satisloh North America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

SLNA is a drug free workplace.