Field Service Technician

Socket.dev; West Salem (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

Disability Insurance

3 Weeks PTO

401(k) with match

Profit sharing

Advancement opportunities

Team environment

Job summary

UniFide CST in West Salem, WI is seeking a Field Service Technician to deliver hands-on mobile support, diagnose issues, install and calibrate equipment, and perform preventive maintenance. You will build lasting customer relationships and document service activities for clients and internal stakeholders.

Ideal candidates have CDL Class B, an Associate degree or equivalent in Manufacturing/Technical/Electronics, and strong mechanical/electrical skills with a safety mindset.

Qualifications

• Associate degree or equivalent work experience in Manufacturing, Technical, or Electronics.
• CDL Class B required or willingness to obtain.
• Strong problem-solving and diagnostic skills.
• Commitment to safety and regulatory compliance.

Responsibilities

• Diagnose and troubleshoot mechanical and electrical systems.
• Install, calibrate, and maintain equipment for customers.
• Perform preventive maintenance and service reports.
• Build lasting customer relationships through professional service.

Skills

Analytical thinking

Adaptability

Safety awareness

Technical troubleshooting

Strong communication

CDL Class B

Customer-focused

Education

Associate degree in Manufacturing/Technical/Electronics

Tools

PC Computers

MS Office

Job description

Description

Calibrated To Exceed Expectations

Are you a hands-on problem solver with the grit/determination to deliver exceptional service? Do you have a knack for diagnosing technical issues and providing top-notch solutions? Our West Salem team is looking for someone with mobile field service, maintenance, mechanics, or prior military experience to join our team as a Field Service Technician. you'll have the opportunity to showcase your exceptional technical skills, problem-solving abilities, and commitment to customer service excellence on a daily basis.

Who We Are:

At UniFide CST, we pride ourselves on delivering top-notch technical support and service to our valued clients and customers. We are a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions that exceed your expectations.

The Role:

As a Field Service Technician, you'll be at the forefront of our operations, providing hands-on mobile support and expertise to our diverse client base. From diagnosing and resolving technical issues to installation and calibration, conducting preventive maintenance, and building lasting customer relationships, you'll play a pivotal role in driving our continued success.

What A Day In The Life Looks Like:

• Utilize your technical proficiency to diagnose and troubleshoot mechanical and electrical systems effectively
• Deliver exceptional customer service, addressing client concerns with patience, empathy, and professionalism
• Demonstrate adaptability and problem-solving abilities in handling diverse and unpredictable field situations
• Maintain accurate documentation of service activities and provide comprehensive reports to clients and internal stakeholders

What You Bring To The Table:

• Analytical thinking and adaptability to new technologies (PC Computers and MS Office software)
• Commitment to safety and adherence to regulations
• Technical/troubleshooting competence and a willingness to learn
• Strong knowledge of mechanical, electrical maintenance, and electronics
• Strong communication skills and a customer-focused mindset
• Possess a valid Class B CDL or a willingness to obtain one
• Associate degree from a two-year college/technical school in Manufacturing, Technical, or Electronics Program, or equivalent work experience

Typical Hours:

Monday to Friday. Some overtime hours and flexibility are required.

Benefits:

• Competitive Pay Starting At $25-$27/hr
• Full Medical, Dental, Vision, and Disability Insurance
• 8 Paid Holidays
• 3 Weeks PTO
• 401(K) W/ 3% Match
• Profit Sharing Incentive Bonus
• Advancement Opportunities W/ Pay Increases (Tech I, Tech II, Lead Tech) (Sales) (Management)
• The TEAM!

Why Join Us:

Joining means becoming part of a dynamic team dedicated to excellence and innovation. With opportunities for growth, ongoing training, and a supportive work environment, we empower our employees to reach their full potential and make a meaningful impact every day.

UniFide CST is an Equal Opportunity Employer