Field Service Technician

Socket.dev; McFarland (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision plan

Disability insurance

Paid holidays

PTO

Job summary

UniFide CST is seeking a Field Service Technician to deliver hands-on mobile support in the Madison and surrounding area. You will diagnose, repair, install, calibrate, and maintain weighing systems, thermal printing equipment, and data collection software while building lasting customer relationships.

The role requires technical problem-solving, strong safety awareness, and a valid Class B CDL or willingness to obtain one.

Qualifications

• Associate degree or equivalent work experience in Manufacturing, Technical or Electronics.
• Experience diagnosing and repairing mechanical/electrical systems mandatory.
• Strong customer-service mindset and safety compliance.

Responsibilities

• Diagnose and resolve field issues on-site at customer locations.
• Install, calibrate, and maintain equipment.
• Perform preventive maintenance and document service activities.
• Build and maintain strong customer relationships.

Skills

Mechanical maintenance

Electrical maintenance

Diagnostics

Customer service

CDL B

MS Office

Problem solving

Safety awareness

Education

Associate degree in Manufacturing/Technical/Electronics

Job description

Description

Calibrated To Exceed Expectations

Are you a hands-on problem solver with the grit/determination to deliver exceptional service? Do you have a knack for diagnosing technical issues and providing top-notch solutions? Our McFarland market is looking for someone with mobile field service, maintenance, mechanics, or prior military experience to join our team as a Field Service Technician. You’ll have the opportunity to showcase your exceptional technical skills, problem-solving abilities, and commitment to customer service excellence on a daily basis.

Who We Are:

At UniFide CST, we pride ourselves on delivering top-notch technical support and service to our valued clients and customers. We are a primary distributor of weighing systems, thermal printing equipment, and data collection software. With a long-standing reputation for superior service and products, our technical services, sales, and representatives are positioned to provide solutions that exceed your expectations.

The Role:

As a Field Service Technician, you'll be at the forefront of our operations, providing hands-on mobile support and expertise to businesses in the Madison and surrounding area. From diagnosing and resolving technical issues to installation and calibration, conducting preventive maintenance, and building lasting customer relationships, you'll play a pivotal role in driving our continued success.

What A Day In The Life Looks Like:

• Utilize your technical proficiency to diagnose and troubleshoot mechanical and electrical systems effectively
• Deliver exceptional customer service, addressing client concerns with patience, empathy, and professionalism
• Demonstrate adaptability and problem-solving abilities in handling diverse and unpredictable field situations
• Maintain accurate documentation of service activities and provide comprehensive reports to clients and internal stakeholders

What You Bring To The Table:

• Analytical thinking and adaptability to new technologies (PC Computers and MS Office software)
• Commitment to safety and adherence to regulations
• Technical/troubleshooting competence and a willingness to learn
• Strong knowledge of mechanical, electrical maintenance, and electronics
• Strong communication skills and a customer-focused mindset
• Possess a valid Class B CDL or a willingness to obtain one
• Associate degree from a two-year college/technical school in Manufacturing, Technical, or Electronics Program, or equivalent work experience

Benefits:

• Competitive Pay Starting At $25-$27/hr
• Full Medical, Dental, Vision, and Disability Insurance
• 8 Paid Holidays
• 3 Weeks PTO
• 401(K) W/ 3% Match
• Profit Sharing Incentive Bonus
• Advancement Opportunities W/ Pay Increases (Tech I, Tech II, Lead Tech) (Sales) (Management)
• The TEAM!

Why Join Us:

Joining means becoming part of a dynamic team dedicated to excellence and innovation. With opportunities for growth, ongoing training, and a supportive work environment, we empower our employees to reach their full potential and make a meaningful impact every day.

UniFide CST is an Equal Opportunity Employer