Field Service Technician

Orion International; United States; On-site; USD 48,000 - 75,000; Full time

Job summary

Orion International is seeking a Field Tool Technician to support customers across the Southwest, based near Dallas–Fort Worth, TX. You will apply technical knowledge to perform on-site tool maintenance, calibration, and commissioning while building strong customer relationships and ensuring uptime.

The role requires up to 80% travel to customer sites. You will train customers, diagnose issues, and provide expert solutions, with emphasis on safety, precision, and reliability in tool operations.

Qualifications

• 3+ years of field service or equipment maintenance experience.
• Mechanical aptitude and high organizational skills.
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments.
• Capability to perform all field service functions, including equipment setup, maintenance, and repair.
• Basic understanding of PLCs.
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service.

Responsibilities

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols.
• Coordinate and schedule customer visits based on availability and requirements; maintain relationships with customers.
• Provide onsite consulting to customers on tool operation and shop setup to maximize productivity.
• Provide on-site tool support and maintenance at customer facilities; learn our tools and instruments.
• Troubleshoot, repair, and perform preventive maintenance on customer tools to minimize downtime.
• Respond to service calls for tool malfunctions with on-site diagnosis and repair solutions.
• Perform on-site calibration, testing, and commissioning of newly installed tools.
• Conduct warranty evaluations and repairs at customer sites with minimal disruption.
• Maintain customer tool inventories and service records; prepare detailed reports.
• Provide technical consultation on tool applications and best practices; uphold safety procedures.

Skills

Field service experience

Equipment maintenance

Mechanical aptitude

Customer service

Reading manuals & schematics

Office software (MS Office)

Tools

Microsoft Office

Job description

Field Tool Technician – Southwest – Dallas–Fort Worth, TX

Reports to: Group Leader, Tool Application Engineering

Immigration sponsorship: Not available for this position

YOUR IMPACT STARTS HERE

We're looking for a Field Tool Technician to join our Application Engineering organization in the Southwest. In this role, you'll apply your technical knowledge, communication, and problem-solving skills to provide on-site tool support, maintenance and consulting services at customer facilities across your territory.

You'll bring working knowledge of tool maintenance, repair procedures, and customer service operations, and you'll be exposed to our company processes, products, and industry standards and codes. This role requires up to 80% travel to customer sites across the Southwest territory.

WHAT YOU'LL BUILD & OWN

• Train customer personnel on proper tool operation, maintenance procedures, and safety protocols
• Independently coordinate and schedule customer visits based on availability and customer requirements, and maintain relationships with the independent customers you support
• Provide onsite consulting to customers on tool operation and shop setup to maximize tool productivity
• Provide on-site tool support and maintenance at customer facilities, learning and understanding our line of tools, equipment, and specialized instruments used at customer locations
• Conduct troubleshooting, repairs, and preventive maintenance on customer tools and equipment to ensure optimal functionality and minimize downtime
• Respond to customer service calls for tool malfunctions, providing expert diagnosis and repair solutions at customer facilities
• Perform on-site calibration, testing, and commissioning of newly installed tools and equipment
• Conduct warranty evaluations and repairs of company tools and equipment at customer sites, ensuring minimal disruption to customer operations
• Maintain customer tool inventories and service records; prepare detailed service reports and recommendations for customers
• Maintain professional customer relationships and provide technical consultation on tool applications and best practices
• Follow all company safety requirements and procedures, and participate in safety reviews

WHAT YOU BRING

• 3+ years of field service or equipment maintenance experience
• Mechanical aptitude and high organizational skills
• Proficiency in reading technical manuals, schematics, shop math, and precision instruments
• Capability to perform all field service functions, including equipment setup, maintenance, and repair
• Basic understanding of PLC's
• Ability to take verbal and written instructions, work independently at customer sites, and provide excellent customer service
• Proficiency in Microsoft Office products, using computer systems and software applications to generate customer service reports and maintain tool maintenance databases