Field Service Technician

1001 PB Presort Services LLC; United States; Remote; USD 30,000 - 34,000; Full time

Job summary

Pitney Bowes is hiring a Field Service Technician to install, service, and upgrade shipping and mailing equipment for clients across the Tampa Bay area. This remote, field-based role requires mechanical or electrical aptitude and a customer-centric approach, with significant windshield time and occasional travel.

You will support hardware and software solutions, train customers, and represent Pitney Bowes in the field while maintaining safety and professionalism.

Qualifications

• Must have a valid driver's license, clean driving record, and own reliable transportation.
• Ability to lift 55 lbs plus with or without accommodation.
• Up to 80% windshield time traveling within a multi-zip code territory.
• Proficient in Windows environment; basic PC and Networking knowledge preferred.
• Experience with automated equipment is a plus.

Responsibilities

• Install, service, and upgrade Pitney Bowes equipment for clients.
• Troubleshoot and repair hardware and software solutions.
• Provide on-site training to clients at installation.
• Manage a multi-zip code territory with significant windshield time.
• Maintain a safe, clean work environment.

Skills

Field service

Customer service

Mechanical repair

Electrical repair

Tools

Windows environment

Networking basics

PC troubleshooting

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions.

This is a remote, field-based‑ role with your primary service area located within 3 hours of Tampa, Florida. Your clients in your territory are mainly focused on the Tampa, FL. and St. Petersburg, FL. Occasional travel outside this radius may be required. No relocation assistance offered.

The wage range for this position is $22-$25 per hour, with the actual pay dependent on your skills and experience as it relates to the job requirements and the location where you will be performing the job.

Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

You are:

• Someone who enjoys working on and repairing mechanical or electrical components
• Excited by the idea of working for a career company with a 105-year history
• Someone who enjoys being in a field-based role with significant windshield time
• Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients

You will:

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Your Background

As a Field Service Technician, you have:

• A valid driver's license, a clean driving record, and own reliable transportation
• The ability to lift 55 lbs + with or without accommodation
• The ability to travel within a multi-zip code territory with up to 80% windshield time
• The ability to bend, squat, stoop, or stand for extended periods of time
• Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred)
• Experience with automated equipment (Preferred)description

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.