Field Service Technician

1000 Pitney Bowes Inc; Florida; Hybrid; USD 30,000 - 34,000; Full time

Job summary

Pitney Bowes is hiring a Field Service Technician to install, service, and upgrade shipping and mailing equipment for clients in the Tampa Bay area. This remote, field-based role requires hands-on repair of hardware and software, strong customer service, and a readiness to travel within the territory.

You’ll work directly with clients, train users on equipment, and help reduce callbacks. A valid driver's license and ability to lift 55 lbs are required; sponsorship is not offered.

Qualifications

• Must be comfortable in a client-facing role.
• Experience repairing or troubleshooting hardware and software.
• Ability to lift 55 lbs and travel within a multi-zip code territory.
• Valid driver's license and reliable transportation.

Responsibilities

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for clients.
• Support both hardware and software solutions.
• Troubleshoot and repair equipment to reduce client callbacks.
• Train clients on Pitney Bowes equipment at installation.
• Work in a 100% client-facing capacity as a Pitney Bowes representative.
• Cover a multi-zip code territory with significant windshield time.

Skills

Client-facing

Customer service

Mechanical aptitude

Troubleshooting

Windows basics

Networking basics

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions.

This is a remote, field-based‑ role with your primary service area located within 3 hours of Tampa, Florida. Your clients in your territory are mainly focused on the Tampa, FL. and St. Petersburg, FL. Occasional travel outside this radius may be required. No relocation assistance offered.

The wage range for this position is $22-$25 per hour, with the actual pay dependent on your skills and experience as it relates to the job requirements and the location where you will be performing the job.

Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

You are:

• Someone who enjoys working on and repairing mechanical or electrical components
• Excited by the idea of working for a career company with a 105-year history
• Someone who enjoys being in a field-based role with significant windshield time
• Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients

You will:

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
• Support both Hardware and Software solutions
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks
• Train clients on Pitney Bowes equipment at the time of installation
• Work in a 100% client facing capacity as a representative of Pitney Bowes
• Cover a multi-zip code territory requiring significant windshield time
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
• Maintain a safe and clean work environment

Your Background

• A valid driver's license, a clean driving record, and own reliable transportation
• The ability to lift 55 lbs + with or without accommodation
• The ability to travel within a multi-zip code territory with up to 80% windshield time
• The ability to bend, squat, stoop, or stand for extended periods of time
• Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred)
• Experience with automated equipment (Preferred)

Description We Will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Equal Employment Opportunity

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

Pitney Bowes (NYSE:PBI) is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients around the world –including more than 90 percent of the Fortune 500. Small businesses to large enterprises, and government entities rely on Pitney Bowes to reduce the complexity of sending mail and parcels.