Field Service Technician

Pitney Bowes; United States; Remote; USD 30,000 - 33,000; Full time

Benefits offered by this job

Company car after 6 months

10% incentive on service/parts sales

Job summary

Pitney Bowes is seeking a Field Service Technician for remote work in Tyler, TX, with travel within a 2‑hour radius. You will service mailing and shipping equipment, train clients, and ensure client satisfaction across a diverse base.

The role features a Monday–Friday schedule, $22–$24/hour, and a 10% incentive on service/parts sales. Company car eligibility after six months, and travel within the territory are included.

Qualifications

• Valid driver’s license with clean record.
• Comfortable with significant driving time and field work.
• Familiarity with Windows, PCs and basic networking (preferred).
• Experience with automated or electro‑mechanical equipment (preferred).

Responsibilities

• Manage a multi zip-code territory within 2 hours of Tyler, TX with up to 80% driving time.
• Diagnose, repair, and troubleshoot hardware and software issues to reduce downtime.
• Install, service, and upgrade Pitney Bowes equipment and train clients.
• Use hand tools and small power tools for repairs and installations.
• Maintain a safe, clean, professional work environment.

Skills

Driving & fieldwork

Troubleshooting

Hardware knowledge

Software knowledge

Customer service

Windows & networking

Tools

Dial up tools

PCs & networking basics

Job description

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together …that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description:

As a Field Service Technician Remote in Tyler, TX or surrounding areas at Pitney Bowes , you will be a trusted technical expert and the face of our industry leading‑ SendTech Solutions. Your work directly enhances the client experience, strengthens long‑term‑relationships, and keeps essential mailing and shipping operations running smoothly across a diverse customer base.

You will enjoy a consistent Monday–Friday schedule aligned with traditional business hours, with overtime opportunities available.

The wage range for this position is $22-$24 per hour, with the actual pay dependent on your skills and experience as it relates to the job requirements and the location where you will be performing the job.

In addition, this role includes a 10% incentive on any service or parts sales you present to clients—giving you the opportunity to increase your earnings through your expertise and client rapport.

You can become eligible for a company car after 6 months of employment (based on availability).

This is a remote, field-based‑role with your primary service area located within 2 hours of Tyler. Your clients in your territory are mainly focused in the following areas: Tyler, Longview, Henderson, Mt Pleasant, Marshall, Texarkana. Occasional travel outside this radius may be required. No relocation assistance offered.

You will be supporting clients who rely on Pitney Bowes technology to keep their operations running efficiently. This role is ideal for someone who enjoys autonomy, variety, and hands‑on‑technical work while interacting directly with customers.

What You will Do

In this role, you will combine technical skills, customer service, and independent problem-solving‑to support our full suite of mailing and shipping technologies—from Inserters to Smart Lockers. You will:

• Manage a multi zip‑code territory within 2 hours of Tyler, TX or surrounding areas with up to 80% driving time.
• Diagnose, repair, and troubleshoot both hardware and software issues to reduce downtime and callbacks.
• Install, service, and upgrade Pitney Bowes Shipping & Mailing equipment, ensuring clients are fully trained and confident in their use.
• Use hand tools and small power tools to perform repairs, maintenance, and installations.
• Maintain a safe, clean, and professional work environment.

You will thrive in this role if you:

• Enjoy working with and repairing mechanical or electrical components.
• Are comfortable with significant driving time and working independently in the field.
• Are you motivated by the opportunity to earn additional income through service and parts sales.
• Can lift 55+ lbs. and bend, squat, stoop, or stand for extended periods.
• Have a valid driver’s license, clean driving record, and reliable transportation.
• Are familiar with Windows, PCs, and basic networking (preferred)
• Have experience with automated or electro‑mechanical equipment (preferred)

Sponsorship:

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B)

Our Team:

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats. Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service-Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.

• SendPro MailCenter- Mailing & Shipping Postage Meter
• PitneyShip Cube
• Smart Lockers

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.