Field Service Technician

Insight Global; Sugar Land (TX); On-site; USD 46,838,000 - 55,104,000; Full time

Benefits offered by this job

Day-One benefits

Job summary

Insight Global is seeking a Field Service Engineer to support installment, calibration, preventive maintenance and troubleshooting at a customer site in Sugarland, TX. This role requires hands-on electronics and controls knowledge, strong communication, and the ability to build solid customer relationships.

The position begins with a training period involving travel to multiple locations, after which you will support the customer site in Sugarland, TX.

Qualifications

• Bachelor's degree in engineering or related technical field, minimum 1 year of experience.
• Military training and experience are welcome.

Responsibilities

• Represent Company in dealings with a single customer to achieve high customer satisfaction with equipment and prepare reports to the customer in operational status project meetings and weekly activities.
• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customers and clients’ protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Report all tool actions/events and weekly activities in field service reports
• Adhere to safety and confidentiality policies
• Single point of contact for onsite activities, communications, support in all matters related to the equipment, technical, and field aspects for the important client customer site.
• Extensive Travel will be required during the training period only.
• The training will last approximately six months. This includes travel to various training locations. Once training is complete, this position will report to our customer in Sugarland, TX.

Skills

Electronics

Mechanics

Pneumatics

Robotics

Computer controls

System integration

Testing

Debugging

Customer focus

Communication

Schematic reading

Education

Bachelor's degree in engineering or related technical field

Military training welcome

Job description

Job Description

Insight Global is looking for a Field Service Engineers to join a global leader in the semiconductor industry.

The successful candidate will be responsible for installation, calibration, preventative maintenance, and troubleshooting of our client’s equipment. This role will be located at customer site in Sugarland, TX.

Responsibilities:

Represent Company in dealings with a single customer to achieve high customer satisfaction with equipment and prepare reports to the customer in operational status project meetings and weekly activities.

Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customers and clients’ protocols related to safety and security

Isolate and resolve equipment and systems malfunctions and take corrective action

Assist with the implementation of new processes, methods, and designs

Develop relationships with the customer to ensure high customer satisfaction and retention

Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site

Report all tool actions/events and weekly activities in field service reports

Adhere to safety and confidentiality policies

Single point of contact for onsite activities, communications, support in all matters related to the equipment, technical, and field aspects for the important client customer site.

Extensive Travel will be required during the training period only.

The training will last approximately six months. This includes travel to various training locations. Once training is complete, this position will report to our customer in Sugarland, TX.

Compensation/Pay:

up to $40/hr (based on experience) + health/dental/vision/401k benefits (Day-One)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Skills and Requirements

• Bachelor’s degree in engineering or related technical area minimum of 1 years of experience
• An equivalent combination of education and experience will be considered.
• Military training and experience are welcome.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls System integration, test, and debug skills
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Ability to read/interpret electronic schematics
• Experience with Semiconductor industry safety requirements and clean room environment