Field Service Technician

Diebold Inc.; Springfield (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Diebold Nixdorf seeks a field service technician to install, debug, and maintain hardware and software for customer systems across a defined territory. You will perform inspections, routine cleaning, minor repairs, and ensure product functionality meets standards.

Daily duties include scheduling on-site visits, completing required paperwork, and communicating clearly with customers to ensure satisfaction with service delivery and understanding of system operations.

Qualifications

• Installs and maintains hardware and software at customer sites.
• Performs routine inspections, cleaning and minor repairs.
• Documents work and escalates issues per procedure.

Responsibilities

• Installs, debugs and provides technical maintenance for product hardware and software at customer premises.
• Schedules services and completes required paperwork; ensures customer satisfaction.
• Inspects products for correct operation and resolves issues or escalates as needed.

Skills

Hardware maintenance

Software maintenance

Field service

Troubleshooting

Documentation

Customer service

Escalation handling

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.