Field Service Technician

Diebold Inc.; Grand Island (NE); Hybride; USD 42 000 - 62 000; Plein temps

Résumé du poste

Diebold Nixdorf is seeking an on-site service technician to install, diagnose and maintain hardware and software at customer locations. You will perform routine inspections, resolve issues, and escalate complex problems according to procedures.

This role requires scheduling tasks, ready communication with customers, and accurate service documentation. The ideal candidate can work independently in a dynamic field service environment, travel to multiple sites, and ensure high levels of customer

Qualifications

• Installs and maintains hardware and software at customer sites.
• Diagnoses issues and performs repairs or escalates per procedure.
• Completes service paperwork and coordinates with customers.

Responsabilités

• Installs, debugs and provides technical maintenance for product hardware and software, mainly on customer premises.
• Inspects products for correct operation and resolves issues; escalates as needed.
• Schedules services and ensures customer satisfaction with service delivery.

Connaissances

Technical maintenance

On-site service

Problem solving

Customer communication

Outils

Hardware diagnostics

Software debugging

Description du poste

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.