Field Service Technician

Diebold Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Diebold Nixdorf is hiring for a field service role focused on on-site maintenance, installation, and repair of hardware and software at customer sites. The successful candidate will perform scheduled inspections and minor repairs to ensure optimal product operation, while maintaining strong customer relations.

Join a global leader in banking and retail technology, delivering reliable service across a defined territory and coordinating with customers to ensure clear understanding of product

Qualifications

• Experience with field service or on-site repairs is preferred.
• Ability to diagnose and resolve hardware and software issues.
• Strong communication to explain issues and resolutions to customers.

Responsibilities

• Installs, debugs and maintains hardware and software on customer premises.
• Performs scheduled inspections and minor repairs within an assigned territory, ensuring product functionality.

Skills

Hardware maintenance

Software troubleshooting

Customer interaction

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.