Field Service Technician

Burkhart Dental Supply; Spokane (WA); On-site; USD 39,743 - 45,047; Full time

Benefits offered by this job

Comprehensive benefit package including medical, dental and vision coverage

Generous PTO Program

401k program

Quarterly productivity bonuses

Job summary

Burkhart Dental Supply is seeking a Field Service Technician in Spokane, WA. This role involves providing onsite repair and installation of dental equipment. The ideal candidate should have excellent customer service and technical skills, with at least 3 years of relevant experience.

The position offers a salary range of $28.85 - $32.70 per hour, along with a comprehensive benefits package that includes medical, dental, and vision coverage. Opportunities for career advancement are also provided.

Qualifications

• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices.

Responsibilities

• Perform onsite repair and installation on a variety of dental equipment.
• Build relationships and perform timely repairs and installations.
• Educate office staff on equipment use and maintenance.

Skills

Customer service skills

Technical skills

Communication skills

Education

High school diploma or GED equivalent

Job description

We are looking for a Field Service Technician based out of Spokane, WA covering the Western Montana area. The ideal candidate will have excellent customer service skills and a few years of technician experience.

What's in it for you?

• Competitive salary ($28.85 - $32.70/hr)
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you'll be doing...

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

• Build relationships and perform timely repairs and installation services for both basic and complex equipment/projects.
• Complete all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client's office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educate office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.

What you'll need...

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education And/or Experience

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Salary Info

• Salary Range of $28.85 to $32.70 per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are...

Burkhart De