Field Service Technician

Burkhart Dental Supply; Everett (WA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefit package including medical, dental, and vision coverage

Generous PTO Program

401k program

Quarterly incentives and annual profit sharing

Job summary

Burkhart Dental Supply is seeking a Field Service Technician to join their team in Everett, WA. The successful candidate will provide exceptional onsite repair and installation services for dental equipment, leveraging strong customer service and technical skills.

As part of a supportive team, you'll enjoy benefits like competitive salary, comprehensive health coverage, generous PTO, and opportunities for career growth. The pay ranges from $55k to $70k, with additional quarterly incentives.

Qualifications

• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane.

Responsibilities

• Provide onsite repair and installation on dental equipment.
• Complete all service orders and educate staff on equipment.
• Lead installation teams and ensure on-time project completion.

Skills

Customer service skills

Technical experience

Relationship building

Education

High school diploma or GED equivalent

Job description

Overview

We are looking for a Field Service Technician in the Everett, WA area. The ideal candidate will have excellent customer service skills and a few years of technician experience.

Benefits

• Competitive salary ($55k-$70k) plus quarterly incentives.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

Responsibilities

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

• Build relationships and perform timely repairs and installation services for both basic and complex equipment/projects.
• Complete all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver’s license, maintain a good driving record, and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Qualifications

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Salary

• Salary Range of $26.45 to $33.65 per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

EEO Statement

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At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.