Field Service Technician

Burkhart Dental Supply; Anchorage (AK); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical, dental, and vision coverage

PTO and paid holidays

Anniversary day to celebrate tenure

401k program

Job summary

Burkhart Dental Supply seeks a Field Service Technician based in Anchorage, Alaska. You will repair and install a variety of dental equipment on-site while building strong client relationships and delivering exceptional service.

We value candidates with a solid mechanical background, strong communication, and a willingness to travel up to 50%. Company offers career development and a family-owned culture with extensive benefits.

Qualifications

• Strong mechanical background with ability to repair and install dental equipment.
• Customer service experience with client-facing roles.
• Excellent verbal and written communication for on-site support.

Responsibilities

• Build relationships and perform timely repairs and installation services for basic and complex equipment/projects.
• Complete service orders on-site and review work with client before leaving.
• Troubleshoot and repair to keep offices up and running; educate staff on use and maintenance.
• Lead installation teams to ensure on-time project completion and no callbacks.

Skills

Mechanical aptitude

Customer service

Strong communication

Driver's license

Travel readiness

Education

High school diploma or GED

Job description

We are seeking a Field Service Technician based in Anchorage, Alaska. We’re open to candidates who are new to the industry and have a strong mechanical background, as well as those with prior field service experience. Compensation will be based on experience.

What’s in it for you?

• Competitive salary ($55k-$80k) plus quarterly incentives.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you’ll be doing…

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

• Build relationships and perform timely repairs and installation services for both basic and complex equipment/projects.
• Complete all service orders at the time of service and review the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.

What you’ll need…

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Salary Info:

• Salary Range of $26.45to $38.46per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…

Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee‑owned industry leader proudly led by President Lori Burkhart Isbell, the fifth‑generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long‑term success.

https://www.burkhartdental.com/career-opportunities

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At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.