Field Service Technician

Burkhart Dental Supply; Phoenix (AZ); On-site; USD 75,790,000 - 110,204,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

PTO

Paid sick leave

8 paid holidays

401k program

Long-term disability

Short-term disability

Job summary

Burkhart Dental Supply seeks a Field Service Technician in Phoenix, AZ to perform onsite repairs and installations of dental equipment. The role emphasizes building client relationships and delivering exceptional service, with travel up to 50% and training opportunities.

Qualified candidates bring a strong mechanical background, 3+ years in customer service and field service, and a valid driver's license. Burkhart offers career development, competitive pay, and comprehensive benefits.

Qualifications

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.
• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Responsibilities

• Build relationships and perform timely repairs and installation services for both basic and complex equipment/projects.
• Complete all service orders at the time of service and review the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client's office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.

Skills

Customer service

Technician experience

Travel flexibility

Driver's license

Mechanical background

Education

High school diploma or GED

Job description

We are seeking a Field Service Technician based in Phoenix, AZ and the surrounding areas. We're open to candidates who are new to the industry and have a strong mechanical background, as well as those with prior field service experience. Compensation will be based on experience.

What's in it for you?

• Competitive salary ($55k-$80k) plus quarterly incentives.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you'll be doing…

As a Field Service Technician, you will create an Exceptional Client Experience while you provide onsite repair and installation on a variety of dental equipment. Your well-developed client relationship building and positive communication skills are key to success in this role. As a Burkhart technician, you have proven technical and customer service skills, and are a role model to other technicians. Burkhart promotes career development by providing Burkhart training, online classes, and manufacturer basic core equipment training classes to Service Technicians.

• Build relationships and performtimely repairs and installation services for both basic and complex equipment/projects.
• Complete all service orders at the time of service and review the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client's office.
• Complete repairsthat impress by consistently troubleshooting and performing repairs that keep our offices up and running. Educates office staff on how to use and maintain their equipment.
• Complete installationsthat impress by leading installation teams, ensuring on-time project completion, completing punch-list on final visit, ensuring there are no call backs.

What you'll need…

• High school diploma or GED equivalent.
• 3+ years of customer service experience.
• 3+ years of technician experience on a variety of equipment.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.
• Project lead experience.
• Dental experience.

Salary Info:

• Salary Range of $26.45to $38.46per hour. In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…

Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client's success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

Please visit our website: https://www.burkhartdental.com/career-opportunities

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At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.