Field Service Technician

Burkhart Dental Supply; Dallas (TX); On-site; USD 39,743 - 45,047; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefit package

Generous PTO program

401(k) program

Career growth opportunities

Job summary

A leading dental supply company in Dallas is looking for a Field Service Technician to provide exceptional service and support to clients. This role demands a minimum of 3 years' experience in both customer service and technical roles. The ideal candidate will establish strong relationships while performing installations and repairs on dental equipment, demonstrating exceptional organizational and communication skills. A comprehensive benefits package and growth opportunities await the right individual.

Qualifications

• 3+ years of customer service experience.
• 3+ years of technician experience on various equipment.
• Ability to travel by car and airplane.

Responsibilities

• Build an exceptional client experience.
• Support profitability by completing all service orders.
• Educate office staff on equipment maintenance.

Skills

Customer service

Technical aptitude

Time management

Education

High school diploma or GED

Tools

Various mechanical and electronic tools

Job description

3 days ago • Be among the first 25 applicants

We are looking for a Field Service Technician in the Dallas, TX area. The ideal candidate will have excellent customer service skills and a few years of technician experience.

What’s in it for you?

• Competitive salary ($28.85 – $32.70/hr)
• Comprehensive benefit package including medical, dental and vision coverage
• Generous PTO program, paid sick leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary
• 401(k) program, long‑term disability, short‑term disability, and other supplemental benefits
• Opportunity to work with a supportive team in a fast‑paced environment
• Career growth and advancement
• Family‑owned for 135+ years

Responsibilities

• Build an exceptional client experience by establishing relationships and performing timely repairs and installations for both basic and complex equipment/projects.
• Support Burkhart’s profitability by completing all service orders at the time of service and reviewing the work performed and parts used with the client or responsible staff member before leaving the client’s office.
• Complete repairs that impress by consistently troubleshooting and performing repairs that keep our offices up and running; educate office staff on how to use and maintain their equipment.
• Complete installations that impress by leading installation teams, ensuring on‑time project completion, completing punch‑lists on final visit, and ensuring there are no callbacks.
• Work safely by being aware of safety for yourself and others, using the proper personal protective equipment, being alert, lifting appropriately, driving safely, reporting hazards, and following safe jobsite rules.
• Communicate in a timely, polite and professional manner with internal and external customers as needed regarding the progress of the assignment.
• Follow policies and procedures by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies; drive any vehicle as assigned.
• Maintain preparedness by maintaining van inventory levels per Burkhart policy and keeping tools in good working order; demonstrate exceptional levels of organization.
• Demonstrate professional development by attending trainings and meetings as scheduled, proactively seeking assistance, following the learning plan, meeting training milestones, and demonstrating competency in a timely manner.

Qualifications

• High school diploma or GED equivalent
• 3+ years of customer service experience
• 3+ years of technician experience on a variety of equipment
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned (out‑of‑town travel of up to 50% may be required, depending on territory)
• Valid driver’s license, good driving record (as defined by Burkhart’s liability insurance), insurable at all times; this position requires driving a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training
• Project lead experience
• Dental experience

Salary Info

• Salary range: $28.85 – $32.70 per hour.
• In addition to base pay, Field Service Technicians are eligible for quarterly productivity bonuses and annual profit sharing.

About Us

Burkhart Dental Supply is a full‑service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family‑owned and employee‑owned industry leader proudly led by President Lori Burkhart Isbell, the fifth‑generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what’s right for our clients. Holding ourselves accountable and investing in our associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed and make knowledgeable business decisions that contribute to their long‑term success.

Our website: https://www.burkhartdental.com/career-opportunities

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At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates…