Service Manager

burkhart; Spokane (WA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Medical, dental and vision coverage.

PTO, sick leave, holidays, anniversary

401k, disability

Career growth

Family-owned for 135+ years

Job summary

Burkhart Dental Supply seeks a Service Manager in Spokane, WA to oversee service operations, develop a high-performing team, and drive customer satisfaction, operational excellence, and financial success across the region. The role involves managing branch profitability and coordinating with Sales to ensure alignment on key projects.

The incumbent will lead a team that may include Field Service Technicians and Service Coordinators, and will be responsible for achieving financial goals while

Qualifications

• 3 years of operations experience in a technical, field service environment.
• Demonstrated ability to achieve and manage field service activities and growth in a competitive environment.
• Maintain a valid driver’s license and insurable at all times.
• Supervisory experience preferred.

Responsibilities

• Oversee service operations across the branch, ensuring profitability and efficiency.
• Lead and coach a team that may include Field Service Technicians and Service Coordinators.
• Ensure exceptional client experiences and align service with sales for branch growth.
• Collaborate with leadership to drive financial performance and customer satisfaction.

Skills

Operations leadership

Team management

Customer service

Education

Associate degree or vocational certification

Job description

We are seeking a Service Manager based out of our branch office in Spokane, WA.

This is an exciting opportunity for a collaborative and results-oriented leader to oversee service operations, develop a high-performing team, and drive customer satisfaction, operational excellence, and financial success across the region.

What's in it for you?

• Competitive salary
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family-owned for 135+ years.

What you'll be doing…

As a Service Manager, you manage a team responsible for exceptional client experiences, along with overseeing branch operations, performance and attainment of financial goals. You supervise a team that may include Field Service Technicians, Service Coordinators, and other non-sales branch staff. You are directly responsible for ensuring the profitability and efficiency of the assigned Service department (which may be regional or branch specific). Success in this role requires strong managerial skills, communication skills, and a focus on financial performance.

• ENSURE EXCEPTIONAL CLIENT EXPERIENCE by motivating associates to reach and maintain goals for technical proficiency, customer service skills, productivity rates, and managing daily schedule to maximize productivity and ensure client satisfaction.
• SUPPORT BURKHART PROFITABILITY by promoting and supporting branch growth and profitability, primarily focused on the Service profitability and growth. Provides close oversight and management of branch expenses, including payroll, overtime, and credit card charges.
• KEEPS BRANCH RUNNING SMOOTHLY by keeping branch and files organized, scheduling and running meetings, facilitating communication between Service and Sales.
• MANAGE SERVICE DEPARTMENT by performing and ensuring completeness of administrative requirements of service department.
• BUILD AND SUPPORTS A COHESIVE, HIGH PERFORMING TEAM by setting goals and providing on-going, structured, and frequent coaching to support associate success.
• COLLABORATE WITH SALES LEADERSHIP to ensure alignment on key projects.
• BUILD BURKHART’S LONG-TERM SUCCESS by effectively leading assigned direct reports, managing for optimal performance, consistently supporting career growth and development, and nurturing engagement with the Burkhart cultural values.

What you'll need…

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 3 years of operations experience, preferably in a technical, field service environment.
• Demonstrated ability to achieve and manage field service activities and growth in a competitive environment.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Supervisory experience.
• Experience as a field service technician, or in overseeing or coordinating the work of field service technicians.
• Experience with dental or medical equipment service, supplies, and sales organization.
• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.

Salary Info:

The salary range for this position is: $90,000 - $100,000 annually.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…

Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 300 associates, ten regional divisions in nineteen locations, and two distribution centers.

We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Please visit our website: https://www.burkhartdental.com/career-opportunities

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At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.