Information Technology Specialist

Century Business Products, Inc; Sioux Falls (SD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

401K with Company Match

9 Paid Holidays + 2 weeks PTO

Education & Training

Job summary

Century Business Products Inc. is seeking an Information Technology Specialist to join our IT Service Desk in the Sioux Falls area, with flexibility for Sioux City as well.

You will provide remote and on-site support for client computers, servers, and network infrastructure, delivering high-quality customer service. The role involves logging requests, diagnosing issues, configuring hardware and software, and maintaining documentation.

Qualifications

• 1 year+ end-user IT support experience.
• Experience with Windows OS and Office 365.
• Familiarity with networking switches, routers, firewalls, and wireless.
• Experience with ticket management and remote monitoring tools.
• Strong communication and teamwork.

Responsibilities

• Log and process service requests via phone and ticketing system.
• Diagnose and resolve basic IT issues remotely or on-site.
• Install and configure hardware and software.
• Perform routine maintenance of hardware, software, and network.
• Document services and time spent; provide excellent customer experience.
• Collaborate to document processes and improve workflows.

Skills

End-user support

Windows OS

Office 365

Networking basics

Ticketing systems

Remote support

Documentation

Team collaboration

Communication skills

Tools

VMware

Active Directory

VPNs

Google Apps

Remote monitoring tools

Job description

Information Technology Specialist

Century Business Products Inc. Sioux Falls, South Dakota, United States

About this position

Description:

We are excited to announce an opening for a dedicated Information Technology Specialist to join our dynamic technology team. If you are passionate about technology and eager to develop your IT skills in a supportive environment, we look forward to your application! This position can be located in either Sioux Falls or Sioux City.

Job Purpose

The IT Specialist is a member of our IT Service Desk working in our Sioux Falls office and will be responsible for providing remote and on-site support of client’s computers, servers, and network infrastructure. The IT Specialist will work to support and assist our clients’ users and various IT systems and devices. As a member of our Service Desk team, they will provide a high-level of customer service in their daily interactions with customers through verbal, written, and in-person communication. They will respond to any and all inbound client service requests in a timely and professional manner.

Compensation, Benefits & Perks

• Base Pay: $40,000 - $50,000/ year
• Consistent Monday-Friday, 8a-5p schedule with occasional on-call
• Medical, Dental, & Vision Insurance Options
• 401K with Company Match
• 9 Paid Holidays plus 2 weeks of PTO upon hire
• Opportunities for Continued Education
• Support of a Well Established & Trusted Company

Job Tasks

• Log and process service requests from customers via telephone and online ticketing system.
• Diagnose, troubleshoot, and resolve basic issues with client computers, servers, devices, peripherals, and networking equipment – both remotely (from the Sioux Falls office) and on-site at client’s facilities.
• Install and configure hardware components and software applications.
• Perform routine hardware and software maintenance on client computers, servers, and network infrastructure.
• Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor.
• Ensure accurate and timely reporting and documentation of services and time spent servicing customers.
• Collaborate with other team members to help identify, develop, and document processes, procedures, and work instructions.

Desired Traits

• 1 year+ of end-user support experience in a technology related field, providing support of client’s hardware, software, workstations, servers, and network infrastructure.
• Knowledge and experience supporting Microsoft Windows operating systems, Microsoft Office Suite & Microsoft 365, computer hardware components.
• Familiarity with networking protocols and technologies such as switches, routers, firewalls, and wireless access points.
• Experience working with ticket management and remote monitoring and management tools.
• Strong collaboration skills and the ability to work closely with team members on projects, problem-solving, and day-to-day operations.
• Self-motivated and able to operate independently, while balancing multiple projects, priorities, and meeting client deadlines.
• Strong written and verbal communication skills, and the ability to interact, instruct, and support end-users with varying levels of technical experience.

Training

Orientation will be provided by upon hire. On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media.

Requirements

• Pre-Employment Background Check
• Active Drivers License with auto insurance coverage or the ability to obtain insurance coverage
• Areas of knowledge should include computer technical support, Microsoft workstation environments including Windows 7, 8, 10 and Office applications, Microsoft server environments (Active Directory, Terminal Services), Cloud experience – Office 365, Email – Office 365, Google, Email server environments, Networking (including routers, firewalls, VPNs, wireless), Anti-virus, Anti-SPAM and Anti-Spyware, Backup Solutions, Virtual Machine environments (VMWare)