Field Service Technician

Harvard Integrations; Tea (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

Harvard Integrations in Tea, South Dakota, is seeking a Field Service Technician to lead field service work related to warranty and product installation. The ideal candidate will have a minimum of 2 years of mechanical experience, excellent communication skills, and the ability to travel 70% of the time for installations. Responsibilities include maintaining compliance with laws, training staff, and documentation of service activities. A high school education is preferred, along with a valid driver's license and 30-hour OSHA certification.

Qualifications

• Minimum 2 years of mechanical experience, preferably in manufacturing.
• 70% travel for installations with expenses covered.
• Strong knowledge of welding, sheet metal, industrial painting.

Responsibilities

• Lead all activities related to field service work.
• Document and record all field service activities.
• Train employees and assist in production duties.

Skills

Mechanical experience

Electrical experience

Communication skills

Team building and coaching

Computer skills (Excel, Word, PowerPoint)

Ability to read structural and electrical drawings

Knowledge of heavy steel fabrication

Education

High school education

Tools

Hand tools

Powered tools

Job description

Overview

Provide service and customer support during field visits related to warranty and product installation.

Job Responsibilities/Key Accountabilities

• Lead all activities related to field service work.
• Maintain compliance with all applicable state and federal laws within OSHA, EPA, and labor laws.
• Follow all rules established by the site.
• Coordinate activities with customers and their contractors while on site.
• Perform supervisory activities with site installations.
• Document and record all field service activities.
• Perform activities to install or repair electrical, mechanical, paint, or fabricated systems.
• Use hand tools, powered tools, work at heights, use personal lifts, etc.
• Be the point of contact with customer with new or ongoing issues.
• Maintain service vehicle.
• Manage on-site employee performance, resolve concerns, and communicate clearly with Field Service Manager.
• Train employees in new responsibilities and assist in production related duties when needed or when not traveling.
• Interface with other shop supervisors, staff, production management, production supporting design engineers and management.
• Follow all established quality guidelines.
• Maintain a clean and orderly work area.
• Perform manufacturing and maintenance duties between field service trips.
• Perform additional duties as requested.

Additional Requirements

Licenses/Certifications

YES

• Complete and maintain the 30-hour OSHA certification.
• Valid driver's license.

Requirements

• Minimum 2 years of mechanical experience, preferably in manufacturing.
• Electrical experience is preferred.
• 70% travel for installations (travel expenses and per diem included)
• Excellent communication skills - ability to communicate effectively with all levels of employees, vendors, other departments, and customers.
• Desire to build strong team, coach and develop employees.
• Strong computer skills including use of Excel, Word, PowerPoint, and job cost/inventory control software systems.
• Ability to read, understand and interpret structural and electrical drawings.
• Strong knowledge of heavy steel fabrication, welding, sheet metal and industrial painting, electrical processes, rigging, and transportation.
• Proficiency in current processes used within the production environment.
• Willingness to develop skill sets to understand all aspects of manufacturing.
• Ability to support manufacturing on-site in Tea, SD during non-travel time.

Educational Requirements/Degree(s)

High school education preferred.