Field Service Technician

Insight Global; Sherman (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Insight Global is seeking an ambitious Field Service Technician to install, calibrate, and maintain Wet Processing equipment for a semiconductor industry leader. You will learn cutting-edge technologies and support customer satisfaction during on-site service.

The successful candidate will undergo a six-month training period with travel to various training locations. Upon completion, the position reports to our customer in Dallas, TX.

Qualifications

• Bachelor's degree in engineering or related field is required with 2+ years of experience.
• Experience with electronics, mechanics, pneumatics, robotics, and computer controls is expected.
• Knowledge of semiconductor safety and clean room environment preferred.

Responsibilities

• Install, calibrate, troubleshoot, and repair Wet Processing equipment.
• Isolate and resolve equipment malfunctions and take corrective action.
• Assist with new processes, methods, and designs.
• Build relationships with customers to ensure high satisfaction and retention.
• Serve as onsite contact for equipment and field activities.

Skills

Communication skills

Electronics

Mechanics

Pneumatics

Robotics

Computer controls

System integration

Test & debug

Customer focus

Detail oriented

MS Office

Travel readiness

Education

Bachelor's degree in engineering or related technical field

Tools

Microsoft Office

Job description

Insight Global is looking for an ambitious Field Service Technician, eager to learn cutting-edge technologies and drive customer satisfaction through support, for a global leader in the semiconductor industry.

The successful candidate will be responsible for installation, calibration, preventative maintenance, troubleshooting Wet Processing equipment.

Responsibilities:

• Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customers and clients protocols related to safety and security
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Assist with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for customers
• Report all tool actions/events and daily activities in field service reports
• Adhere to safety and confidentiality policies
• Extensive Travel will be required during the training period only.

The training will last approximately six months. This includes travel to various training locations. Once training is complete, this position will report to our customer in Dallas, TX.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor's degree in engineering or related technical area and a minimum of 2 years of experience is required. An equivalent combination of education and experience will be considered.Military training and experience are welcome.

Knowledge, Skills, and Abilities:

• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
• Knowledge of electronics, mechanics, pneumatics, robotics, and computer controls
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Proficiency in Microsoft Office - Word, Excel, Outlook, and PowerPoint
• Able to travel extensively within North America to perform Field Service duties. Occasional international travel will be required.