Field Service Engineer

Ascend Recruiting Parnters; Albuquerque (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading recruiting firm is seeking a Field Service Engineer in Albuquerque, NM, to focus on the installation and repair of complex electronic and electromechanical equipment. The role involves customer training, troubleshooting, and onsite technical support. Candidates should have an engineering degree or equivalent experience, advanced troubleshooting skills, and the ability to work in cleanroom environments. Apply online or send your resume to Kathy for consideration.

Qualifications

• 4+ years of experience installing/repairing semiconductor/electronic production equipment.
• Ability to use hand tools and meters.
• Must have a valid state-issued driver's license.

Responsibilities

• Assist customers in identifying and repairing equipment-related process problems.
• Perform onsite preventative maintenance and clean equipment.
• Initiate purchase orders for parts and services.

Skills

Advanced electromechanical troubleshooting skills

Hands-on skills and knowledge in mechanics and electronics

Knowledge of statistical process control

Education

Associate's or Bachelor's Degree in a related engineering field

Job description

Overview

This position entails the installation, service, troubleshooting, and repair of complex electronic andelectromechanical equipment, site service, and field process applications and qualifications. In addition, theposition is accountable for being able to operate as an independent product expert on select product lines.Capable of implementing detailed, complex customer installation plans for reliability, process qualification,and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures, andprocess-related operations. Provides onsite technical support for developing and implementing equipmentand process applications. Trains customers and other Field Service Engineers on specific product lines.

Requirements

• Associate\'s Degree or Bachelor\'s Degree in a related engineering field or 4+years of experience installing/repairing semiconductor/electronic production equipment or any of the combined.
• Advanced electromechanical troubleshooting skills.
• Experience diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Hands-on skills and knowledge in mechanics and electronics
• Ability to use hand tools, and meters, and read/interpret electrical and mechanical drawings and schematics.
• Previous semiconductor experience is preferred.
• Knowledge of statistical process control & quality improvement process methods and terminology.
• Proven ability tomaintain and perform repairs on company demo cleanroom equipment.
• Must have a valid state-issueddriver\'s license and have acceptable driving privileges.

Key Responsibilities

• Assists customers and other personnel in identifying and repairing equipment-related process problems.
• Performs onsite preventative maintenance, cleans equipment as required, and verifies the operational quality ofequipment.
• Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up onspecified systems within established time frames.
• Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime.
• Keeps equipmentrunning properly and efficiently to enhance customer satisfaction.
• Recommends appropriate action and maintains ongoing awareness of existing and potential situations;
• Handles equipment and customer situations while informingManagement of developments in a timely basis.
• Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-onesettings, and group settings. Communicates professionally by email and telephone, as needed.
• Initiates purchase orders for parts and services.
• Maintains and performs repairs on company demo cleanroom equipment.
• Keeps informed and trained on the company\'s most current systems, methods, and procedures, including sitesafety.
• Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

If you meet the above requirements and feel confident in your ability to perform these tasks, please apply online or submit your resume to [e-mail]