Customer Service Representative - Digital Color Department

ARC Document Solutions; Seattle (WA); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Coverage

Dental Coverage

401(k) with match

Paid Time Off

Descripción de la vacante

ARC Document Solutions in Seattle is seeking a Customer Service Representative to coordinate orders and liaise with production. The role focuses on delivering accurate instructions, assisting clients, and ensuring timely printing and delivery.

You will handle various order channels, promote services, and contribute to a positive client experience in a busy print shop environment.

Formación

• Experience in a printing, finishing, and/or customer service position.
• Knowledge of the printing industry - Color, Signage, Bindery, Finishing is a plus.
• Ability to quickly learn new software and procedures; strong time management.

Responsabilidades

• Greet clients in person and on the phone in a friendly, professional manner.
• Process in-person, phone, email, electronic, and hard copy work orders.
• Advise on paper, binding, and finishing options to fit client needs.
• Assist with quoting and billing print projects using MFG Software.
• Inform clients of unit prices, delivery dates, delays, and status updates.
• Coordinate deliveries with drivers and schedule shipments via FedEx/UPS/USPS.
• Maintain office supplies and packaging inventory; upsell add-ons/services.

Conocimientos

Effective communication

Promote products/services

Printing knowledge

Multi-tasking

Customer service

Attention to detail

Descripción del empleo

About ARC Document Solutions

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.

We are currently searching for a Customer Service Representative to join our Seattle Print Shop team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients. The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products. Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC! https://www.e-arc.com/careers/

Work Hours: 9:30 AM - 6:00 PM

Duties and responsibilities include:

• Greet Clients in a Friendly Manner as they Enter the Facility
• Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders
• Make suggestions regarding paper, binding, and other finishing options to meet customer needs.
• Assist with Quoting and Billing Print Projects using MFG Software
• E-mail and/or Call Clients with Questions Regarding Orders when Appropriate
• Assist Clients in Proof Review & Approval
• Inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
• Follow-up with Clients in Order to Keep them Informed of the Status of their Projects
• Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate
• Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules
• Work Together with Drivers and Courier Services to Schedule Deliveries
• Pack and Ship Finished Orders via FedEx, UPS, or USPS
• Maintain Office Supplies and Packaging Inventory
• Sell Add-ons and New Services/Merchandise to Clients
• Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge
• Perform other Tasks as Assigned

Skills and Qualifications:

• Communicate Effectively with Clients and Team Members.
• Ability to effectively promote the products and services of the company.
• Thorough knowledge of materials and equipment utilized in the duplicating/print process.
• Experience in a printing, finishing, and/or customer service position.
• Knowledge of the printing industry - specifically Color, Signage, Bindery, and Finishing is a plus.
• Ability to quickly learn new software and procedures.
• Time management skills in a fast paced on demand environment.
• Able to multi-task while maintaining quality and accuracy.
• Excellent customer service skills.
• Attention to detail, an eye for color, and a positive attitude.

Compensation: $22 - $25 Hourly (Dependent on Experience and Qualifications)

Benefits: ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [e-mail] and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.