Field Service Technician

NextGenEnergyJobs; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

NextGenEnergyJobs is seeking a field service technician to provide fuel cell service during dispatches, operate a service vehicle, and manage on-site maintenance with autonomy. You will diagnose electrical issues, follow safety standards, and collaborate with a technical team to deliver timely service reports.

Training includes two sessions in Sunnyvale, CA, with travel across the San Francisco Bay Area and beyond.

Qualifications

• The following minimum levels of experience or education are required: high school diploma with 6 years in electrical/process controls/electro-mechanical fields; or technical diploma with Journeyman Certification and 4 years relevant experience; or 5+ years in commercial electrical with related military experience.
• Strong electrical troubleshooting/diagnostic skills are required.
• Familiarity with safety standards, especially OSHA & NFPA 70E.
• Experience reading electrical diagrams and blueprints; capable of working with three-phase systems, UPS, power distribution, and control platforms.
• Experience with electrical/electronic test and measurement equipment.
• Ability to read and follow ANSI/NETA electrical maintenance standards.
• Mechanical aptitude for troubleshooting/repair.
• Must be able to travel within a large service district and occasionally to other US/international destinations.

Responsibilities

• Provide fuel cell service during field visit dispatches.
• Operate a service vehicle safely.
• Create daily autonomous workflows from scheduled tasks.
• Manage on-site preventative maintenance, repair, tests, and diagnostics.
• Follow company procedures and protocols.
• Diagnose errors or technical problems and implement solutions.
• Collaborate with technical team and share information across the organization.
• Comply with customer access requirements.
• Maintain service vehicle and spare-parts inventory.
• Build positive relationships with customers.
• Produce timely, detailed service reports.
• Other responsibilities as assigned.

Skills

Electrical troubleshooting

Read schematics/blueprints

Safety compliance

Field service

Autonomous work

English communication

Vehicle operation

Physical stamina

Travel readiness

On-call shift work

Education

High school diploma

Technical diploma

Journeyman Certification

Job description

• Provide fuel cell service during field visit dispatches
• Operate a service vehicle safely
• Create daily workflows for oneself from a list of scheduled tasks ( regularly assigned to work autonomously )
• Manage on-site preventative maintenance, repair, test, and diagnostic tasks
• Follow company procedures and protocols
• Diagnose errors or technical problems and determine/implement proper solutions
• Cooperate with a technical team and share information across the organization
• Comprehend and follow customer access requirements
• Maintain service vehicle and spare part inventory
• Maintain/build positive relationships with customers
• Produce timely and detailed service reports as required
• Other responsibilities as assigned
• Required to reside within the Service District (Large Service District: “San Francisco, Bay Area Region”)
• Training: Two initial training sessions of up to four weeks each in Sunnyvale, CA

Requirements

• The following MINIMUM levels of experience and or education are required:
• High school diploma & 6 years’ experience in electrical, process controls, or electro-mechanical fields; - Or –
• Technical diploma, Journeymen Certification, Electrical Technician Certification in a technical field and relevant industry experience of 4 years (electrical technician, electronics technician, field service, technician, test engineer, etc.) - Or –
• 5 years or more relevant experience in commercial electrical, combined with electrical-related military experience (e.g. Navy Nuclear Electronics/Electrical Technician, or other technical position, military certified electrical technician, Gas Turbine Electrical Technician)
• Strong electrical troubleshooting/diagnostic skills required
• Familiar with safety standards, especially those related to electrical work (OSHA & NFPA 70E)
• Prior experience as an electrical technician or electronics technician working with any of the following technologies: three-phase systems, uninterruptible power supplies, electrical generation and distribution systems, power electronics, automatic transfer switches, and microprocessor-based control platforms
• Experience with various electrical/electronic test and measurement equipment
• Operate, maintain, and troubleshoot fluid systems, including natural gas, water, air, and associated balance-of-plant equipment
• Able to read and interpret electrical single line diagrams and blueprints
• Experience with performing equipment maintenance in accordance with ANSI/NETA standards for Electrical Power
• Mechanical system aptitude, to include troubleshooting/repair skills
• Highly motivated and able to work autonomously
• Demonstrates sound judgment in the resolution of complex problems
• Team player who exhibits a high level of integrity and professionalism
• Communicates written and verbal English effectively
• Able to execute against written and verbal procedures and sequenced work instructions
• Able to regularly handle equipment up to 50lbs., occasionally may lift up to 70 lbs.
• Able to reach, squat, bend, and twist during the work day
• Able to use a ladder or stepstool regularly
• Able to facilitate 24X7 on-call duty
• Able to facilitate shift work as needed
• Able to regularly work alternative schedules (one week/month of Wednesday-Sunday, for example)
• Able to regularly support overtime to achieve quarterly goals
• Able to regularly travel (drive) throughout a large Service District (“San Francisco, Bay Area Region”)
• Able to travel occasionally to other US and international destinations
• Able to maintain a driving record in good standing