Field Service Technician- Amazon SAV3- Macon, GA

Plug Power; Macon (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Plug Power is looking for a Field Service Technician in Macon, Georgia, to provide maintenance and service for fuel cell products installed in electric lift trucks. The role entails troubleshooting, diagnostics tasks, and ensuring fuel cell performance at various customer sites.

The ideal candidate will possess strong technical skills, reliable communication abilities, and a minimum of three years experience in mechanical and electrical troubleshooting. A valid driver license and mechanical aptitude are essential.

Qualifications

• Minimum of three years of direct experience in mechanical and electrical troubleshooting.
• Strong computer skills applicable to Word, Excel, PowerPoint, Outlook.
• Must possess a valid driver license and a clean driving record.

Responsibilities

• Perform maintenance and service of fuel cells at customer sites.
• Travel as required for business needs and represent Plug Power professionally.
• Complete administrative duties and documentation including service logs and incident reports.

Skills

Technical troubleshooting

Communication skills

Interpersonal skills

Mechanical aptitude

Creativity in problem solving

Education

High school diploma or equivalent with technical electrical coursework

Tools

Standard set of tools

Job description

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location and for reporting breakdown events, parts ordering, and maintenance of fuel cells at that location. This role involves exposure to customer personnel and electric lift truck operators and requires strong technical, communication, interpersonal, and motivational skills.

Status: Non-Exempt (hourly) | Department: Field Service

Core Duties And Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Perform specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provide on-call and emergency support service to customers as required.
• Purchase tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibit and enforce safety procedures in the field or at customer sites.
• Travel as required for business needs; drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education And Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills applicable to the position (Word, Excel, PowerPoint, Outlook).
• Strong interpersonal and communication skills with diverse audiences.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Dedication to quality and exceptional time management; able to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools; specific fuel cell tools to be provided by Plug Power.