Entry-Level Fleet Administrator

Hangcha Group; Rock Hill (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Time Off and Paid Holidays

Employee Assistance Program (EAP)

Job summary

HC Forklift America Corporation in Rock Hill, SC is seeking an Entry-Level Fleet Administrator to provide day-to-day administrative and customer service support for National Account service requests. You will assist in coordinating repair calls, communicating with dealers and customers, and maintaining accurate service records.

Training and ongoing support will be provided to learn fleet operations and warranty processes.

Qualifications

• 1–2 years of customer service, administrative, or support experience.
• Strong written and verbal communication skills in English.
• Basic computer skills, including Microsoft Office.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn fleet operations, warranty processes, and service coordination.
• Team-oriented attitude with the ability to take direction.

Responsibilities

• Assist in dispatching service and repair calls from National Accounts.
• Coordinate repair activities with dealers and service providers.
• Respond to inbound calls and emails promptly and professionally.
• Maintain accurate records of open and closed service calls.
• Provide status updates to internal teams and customers.
• Identify and escalate potential issues or urgent service needs.
• Communicate with dealers to clarify service requests and policies.
• Coordinate between Service, Parts, Warranty, and Sales teams.
• Help ensure warranty claims are submitted correctly for repairs.
• Review service documents and invoices for accuracy.
• Follow processes for processing approved invoices.
• Provide general support and guidance to dealer contacts.

Skills

Written and verbal English

MS Office (Word, Excel, Outlook)

Multitasking

Customer service experience

Team-oriented attitude

Tools

Salesforce

SAP

Job description

Careers at HC Forklift America Corporation

Why Join Us ?

HC Forklift America Corporation, a subsidiary of Hangcha Group is based in Charlotte, North Carolina. We offer a full line of innovative and reliable material handling equipment. Founded in 1956, Hangcha Group is now ranked 8th on the list of top global material handling equipment manufacturers. Ourhard-working 4,100 employees, across the globe, are one main reason we can claim this rank. We invest in our employees and offer a positive work environment where employees can cultivate their careers and enjoy a diverse company culture. In addition, we offer some of the best benefits and compensation packages in the industry. When employeescome on board, they are joining a growingcompany that is committed to seeingthem succeed. They are joining HC Forklift America Corporation.

Benefits and Compensation

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based upon your role. We’re proud to provide employees with some of the best benefits in our industry and we’re committed to keeping them affordable. This allows our employees to keep more of their paycheck. For example, we offer benefits that cost employees nothing out of their paychecks. The employee-only premium is offered at zero cost to them. This includes medical, dental, vision, and a $25,000 life insurance policy. In addition, we offer term and whole life insurance, cancer, critical illness, accident, accidental death and dismemberment insurance, and coverage for the employee’s family at an additional cost. We also offer optional health & wellness benefits.

Inclusive Workplace

We promote an inclusive workplace where each and every person is valued and empowered to bring their best ideas, helping us better serve our dealers and make an impact in our communities. No matter your background, identity, or beliefs, we welcome you to explore a career with us. We celebrate our employees’ unique skills, backgrounds, and perspectives, and we want each team member to feel heard and appreciated. This not only enables employees to fulfill their career aspirations but also enables us to achieve business success and empower the communities we serve.

Current Job Openings

Whether you’re a professional in the material handling industry looking to take your career to the next level or a fresh college graduate just getting started, we offer unparalleled opportunities for growth and advancement.

Position:Entry-Level Fleet Administrator

Location: Rock Hill, SC

Job Id:266

# of Openings:0

Job Title: Entry-Level Fleet Administrator

Department: Customer Care
Reports To: Fleet & Warranty Manager
Job Type: Full-Time | Onsite | Hourly

Location: Rock Hill, SC 29730

Position Summary

The Fleet Administrator provides day-to-day administrative and customer service support for National Account service requests. This entry-level role assists in coordinating repair calls, communicating with dealers and customers, and maintaining accurate service records. The position is designed for someone early in their career who is eager to learn fleet operations, warranty processes, and service coordination. Training and ongoing support will be provided. This role involves regular communication with internal teams, dealers, and customers to help ensure repair requests are handled efficiently and documented accurately.

Key Responsibilities

• Assist in dispatching service and repair calls received from National Accounts.
• Support coordination of repair activities with dealers and service providers.
• Respond to inbound phone calls and emails in a timely and professional manner.
• Help maintain accurate records of open and closed service calls.
• Provide status updates to internal teams and external customers as directed.
• Assist in identifying and escalating potential issues or urgent service needs.
• Communicate with dealers to help clarify service requests and policies.
• Support coordination between Service, Parts, Warranty, and Sales teams.
• Help ensure warranty claims are submitted correctly for eligible repairs.
• Review basic service documentation and invoices for accuracy and completeness.
• Follow established processes for processing approved invoices.
• Provide general support and guidance to dealer contacts as needed.
• Deliver a positive and professional customer service experience.

Required Qualifications

• 1–2 years of customer service, administrative, or support experience (fleet or warranty experience a plus but not required).
• Strong written and verbal communication skills in English.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to learn fleet operations, warranty processes, and service coordination.
• Team-oriented attitude with the ability to take direction and ask questions when needed.

Preferred Qualifications

• Familiarity with forklift systems, mobile industrial equipment diagnostics, or repair processes.
• Experience using service management, CRM (Salesforce), or ERP (SAP) systems is a plus.
• Hourly Range: (Based on experience and qualifications)
• Benefits Include:
  • Medical, Dental, and Vision insurance
  • 401(k) with company match
  • Paid Time Off (PTO) and Paid Holidays
  • Employee Assistance Program (EAP)

Additional Information

This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.