Field Service Technician

Cartessa Aesthetics; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health/Vision/Dental insurance

401(k) retirement plan

Paid time off

Expense reimbursement

Continued training and advancement

Job summary

Cartessa Aesthetics is seeking a Field Service Technician to support customers in the Richmond, VA area. You will install, align, calibrate, and repair aesthetic lasers and devices, provide front-line technical support, and help improve service practices.

Requires an Associate degree in Electronics/Laser Technology, 1–2 years of field service experience, and the ability to travel up to 75% regionally with some national travel.

Qualifications

• Associate degree or equivalent in electronics or photonics.
• Experience with laser technology and maintenance.
• Ability to work independently and solve problems.

Responsibilities

• Provide front-line technical support via phone, email, and in-person
• Install, align, calibrate, and repair aesthetic lasers and devices
• Improve technical skills and mastery of Cartessa products
• Collaborate with service team to improve practices and customer experience

Skills

Technical proficiency

Independent problem solving

Customer-focused

Strong communication

Education

Associate degree in Electronics/Laser Tech

Tools

Electronics & Laser Equipment

Laser systems troubleshooting

Job description

Field Service Technician - Richmond, VA area

Cartessa Aesthetics is rethinking the way breakthrough aesthetic technology is sourced, distributed, and supported for plastic surgeons, dermatologists, physicians, and medical spas. Cartessa was founded to help physicians choose the right aesthetic devices to meet their patients' needs and add new revenue streams to their practice.

About You:

Must reside within New England

• You have strong technical skills and are an independent problem solver who can understand complex problems, break them down, and communicate with customers and internal colleagues.
• You are a customer-minded person and have an interest in taking care of the customer with a focus on their needs.
• You have a positive attitude with a good work ethic.
• You are able to commute to Melville, NY, but are interested in regional field work and travel up to 75% of the time, with occasional national travel.

Primary Responsibilities:

• Provide front-line technical support to Cartessa’s rapidly expanding customer base via phone, email, and in-person
• Install, align, calibrate, and repair aesthetic lasers and devices
• Continuously work to improve your own technical skills and mastery of Cartessa Products
• Collaborate with the service team to improve service practices and overall customer experience

Skills & Qualifications:

• Minimum of an Associate’s degree in Electronics/Laser Technology/Photonics or related field
• Experience working with medical or industrial laser technology
• Excellent problem-solving skills and ability to think and work independently.
• 1-2 years of Field Service experience

What We Offer:

• Base Salary plus Incentive Plan
• Full suite of benefits including access to Health/Vision/Dental insurance, 401(k), paid time off, etc.
• Expense reimbursement, including automobile
• Continued training and advancement opportunities

Who is Cartessa…

Cartessa Aesthetics is rethinking the way breakthrough aesthetic technology is sourced, distributed, and marketed for plastic surgeons, dermatologists, physicians, and medical spas. Cartessa was founded to help physicians choose the right aesthetic devices to meet patient needs and add new revenue streams to their practice. As a privately held distributor and marketer of FDA-approved aesthetic medical devices, Cartessa is not tied to any one manufacturer. It evaluates products for its portfolio based on three criteria: clinical efficacy, patient experience, and return on investment (ROI). Cartessa Aesthetics will enter its 5th year in business, having grown to a team of 140+ and an expanding product portfolio. Therefore, the marketing team is looking to expand to support our portfolio and the organization's aggressive goals.

Cartessa is headquartered in Melville, Long Island.