Field Service Technician

Gemini Bakery Equipment Company; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in bakery equipment solutions is seeking a Field Service Technician to manage the assembly and troubleshooting of custom-built equipment. This role entails significant travel, operation in diverse environments, and the training of users on equipment specifications. Candidates should possess strong electro-mechanical skills and a commitment to customer service.

Benefits

401k Matching Program

Tuition assistance

Health, Vision, and Dental benefits

Company paid short term disability and life insurance

Competitive Paid Time Off program

Nine (9) company paid holidays

Gemini Cares Program

Qualifications

• Minimum of 5 years’ experience in assembly and troubleshooting of industrial equipment.
• Ability to lift and move up to 100 pounds and work in various environments.
• Experience with field installations and emergency customer support.

Responsibilities

• Assemble, commission, and troubleshoot PLC operated bakery equipment.
• Travel locally and across North America for service calls.
• Train customers on equipment operations and maintenance.

Skills

Troubleshooting

Assembly

Customer service

Electro-mechanical knowledge

PLC operations

Education

High School Diploma

Trade School

Tools

Hand tools

Power tools

Calipers

Forklift

Scissor lift

Job description

Who We Are:Gemini delivers solutions through automated equipment and integrated systems to the Commercial and Industrial Baking industry as well as Ingredient Handling systems to the food industry. Our teams are passionate about delivering world class products and service to our customers through design, manufacturing, and technical support. We believe in fostering lasting relationships and creating innovative solutions so our customers can focus on feeding families.

What is the Role: The Field Service Technician is responsible for assembling, commissioning, training, and troubleshooting customized PLC operated bakery equipment. Performs a wide variety of electronic and mechanical assembly operations. This position is full time with travel required for service calls locally and across North America.

Who You Are:

• Knowledge in mechanical/electrical equipment.
• Experience in a customer-facing technical role preferably foodservice appliances, HVAC, or refrigeration equipment.
• Familiarity with electro-mechanical appliances and basic refrigeration knowledge.
• Knowledge of basic PLC operations.
• Ability to diagnosis and troubleshoot equipment, performance, and service issues through questioning and proactive problem-solving.
• Effectively assemble, modify, and repair close tolerance electro/mechanical machinery.
• Install, commission, test and operate PLC operated equipment on customer sites.
• Determine requirements and install modifications as set forth by the customer.
• Communicate problems and observations at a customer site to office management.
• Use hand tools, power tools, calipers, etc. to assemble equipment and assemblies according to drawings, instructions, and specifications.
• Work collaboratively with other technicians, supervisors, and engineers in the office and on customer site.
• Train customer’s personnel on operations, sanitation, and maintenance of equipment.
• Willingness to accept telephone or electronic communication (when necessary) after hours to assist customers with emergency machine issues.

What You Bring:

• High School Diploma
• Minimum of 5 years’ experience in the assembly and troubleshooting of electro/mechanical industrial equipment.
• Exposure to equipment field installations.
• Above average skills with hand tools, power tools, calipers, etc. to assemble, repair and modify equipment according to specifications and instructions.
• Must be able to read and understand internal process documents
• Ability to lift and or move 50 pounds and occasionally move 100+ pound items, climb ladders and work at above-average work heights, work in hot and cold workplaces, and confined work areas.
• Must be able to submit written job reports, expenses, pictures, and videos for job-related items using Microsoft office products.
• Travel is approximately 80%., local or long distance and working after hours and weekends as needed.
• Valid driver’s license, ability to obtain a passport as needed and ability to operate a forklift and/or scissor lift (Gemini provides training if needed).

What Else Would Be Helpful:

• Trade School and/or secondary education
• Working knowledge of PLC controls is preferred.

What’s In It for You:

• 401k Matching Program
• Tuition assistance
• Health, Vision, and Dental benefits
• Company paid short term disability and life insurance
• Voluntary Life Insurance for Employee and Spouse and voluntary Long-Term Disability
• Competitive Paid Time Off program, plus nine (9) company paid holidays
• Gemini Cares Program (matches donations for employee nominated charities each quarter)