Field Service Technician (Traveling)

Color Lab Inventory Control System; Philadelphia (Philadelphia County); Remote; USD 50,000 - 80,000; Full time

Job summary

A beauty tech company is seeking a Field Service Technician (Traveling) to support salons with the CLICS system. This role involves extensive travel across the eastern U.S. and requires technical problem-solving skills, project management ability, and customer-facing responsibilities. Join a mission-driven team dedicated to transforming the salon industry through innovative technology.

Qualifications

• 2+ years in field service or technical roles required.
• Strong communication skills for customer interactions.
• Ability to manage projects independently.

Responsibilities

• Travel to install and configure CLICS systems.
• Troubleshoot technical issues on-site.
• Conduct routine maintenance visits.

Skills

Problem-solving

Communication

Project management

Technical skills

Job description

Join to apply for the Field Service Technician (Traveling) role at CLICS

Join to apply for the Field Service Technician (Traveling) role at CLICS

Job Title: (Traveling) Field Service Technician

Location: East Coast preferred, will consider central US (Remote)

Travel Required: Extensive (60%-80%)

Salary Range: $50,000 - $80,000

About Us:

CLICS is a beauty tech company based in San Diego, CA, revolutionizing the salon industry with the first-ever digital hair color studio. Our innovative mobile app and computer-controlled platform enable hair colorists to create any shade of demi or permanent color at the touch of a button, transforming how salons formulate, dispense, and manage hair color. As a technology-driven organization, CLICS is redefining how professional beauty products are delivered, tracked, and consumed. CLICS is proud to be an equal opportunity employer and a leader in salon automation technologies.

Position Overview:

We’re seeking a Field Technician who is not only technically savvy, but also a hands-on problem-solver and independent operator with strong business judgment. This person will play a key role in onboarding salons to the CLICS system, supporting ongoing technical needs, and representing our brand in the field. The ideal candidate is a doer — someone who rolls up their sleeves, owns outcomes, and ensures our partners succeed.

This role involves extensive travel (60%–80%) across the eastern U.S., so flexibility and autonomy are essential. In addition to technical duties, this person must be capable of managing site visits, prioritizing needs, communicating across departments, and continuously identifying opportunities to improve our processes and support model. This is a customer-facing role. Must be able to engage with customers and have a low impact on their business operations.

Key Responsibilities (and other tasks as assigned):

• Travel to salon locations to install, configure, and test CLICS systems (hardware and software).
• Safely handle and transport heavy equipment during installations, maintenance visits, and service calls (equipment may weigh up to 100 lbs).
• Troubleshoot technical and operational issues on-site and offer effective resolutions in real-time.
• Conduct routine maintenance visits to ensure dispensers are operating correctly and efficiently.
• Work with the Director of Operations and Logistics team to coordinate on-site visits, timelines, and customer communications with minimal supervision.
• Report on-site performance, customer feedback, and recurring technical issues to the Field Operations and Product teams.
• Help refine and document(with written reports, photos, etc) field service procedures for scalability.
• Serve as a trusted representative of CLICS — demonstrating professionalism, reliability, and product knowledge.

Qualifications:

• 2+ years of experience in field service, customer implementation, or technical support roles.
• Demonstrated ability to independently manage projects, solve problems, and deliver results in a fast-paced, travel-heavy environment.
• Strong interpersonal and communication skills; confident leading training and building trust with customers.
• Technically capable — comfortable with hardware setup, computer networking, and troubleshooting.
• Managerial acumen — able to think strategically in the field, identify patterns, and communicate operational insights back to leadership.
• Strong sense of ownership and accountability — must be a “doer” who takes initiative and drives success on-site.
• Must be able to effectively use Google Suite, Slack, ClickUp and various other technical tools and platforms.
• Must be able to lift 80lbs+ and ability to stand, bend, or kneel for extended periods during on-site installations and maintenance.
• Willingness to travel up to 80% of the time (including some overnight stays).
• Valid driver’s license and access to reliable transportation.
• Experience in the beauty, salon, or professional services industry is a plus.

Bonus If You Have:

• Familiarity with CRM, support, or ticketing systems.
• Prior experience in a startup or growth-stage company.
• Proficient understanding of Wi-Fi networks and cellular devices.

Why Join Us:

At CLICS, we’re transforming the salon industry with smart, sustainable technology that empowers stylists and simplifies color management. As a Field Technician, you’ll have a direct impact from day one — helping salons adopt our system, solve real challenges, and embrace a new way of working. We value self-starters who take ownership, thrive in the field, and bring creative solutions to every project. You’ll join a fast-moving, mission-driven team where your work matters, your voice is heard, and there’s real opportunity to grow as we scale.

Disclaimer: We are unable to sponsor or take over sponsorship of an employment visa at this time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Personal Care Product Manufacturing

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