Electromechanical Field Service Technician

Pregis; Marlton (NJ); Remote; USD 60,000 - 71,000; Full time

Job summary

A leading company in packaging solutions is seeking an Electromechanical Field Service Technician to provide expert installation and maintenance of their systems. This role involves significant customer interaction and requires strong technical skills in mechanical assembly and troubleshooting. The position offers a competitive salary and the possibility of growth within a collaborative team environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

Qualifications

• Preferred Associate's degree with 5+ years of relevant experience.
• Strong mechanical troubleshooting and calibration skills.
• Excellent communication skills with customers at various levels.

Responsibilities

• Install, maintain, and repair Pregis Packaging systems.
• Conduct hands-on demonstrations and training for clients.
• Provide in-field technical support and documentation.

Skills

Mechanical assembly

Troubleshooting

Calibration

Communication

Time management

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Job description

Electromechanical Field Service Technician

Electromechanical Field Service Technician

19 hours ago Be among the first 25 applicants

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Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominate focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment.

Job Location

Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required.

Job Responsibilities

• Deliver in-field support and optimize material delivery systems.
• Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
• Conduct hands-on demonstrations of Pregis systems and delivered end-user training on operational procedures and preventative maintenance.
• Troubleshot film, consumable, and machinery issues while generating detailed quality control reports.
• Ensure timely and thorough completion of all service-related documentation
• Perform thorough system inspections and advises clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
• Functions as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
• Maintains accuracy and completeness in the preparation of all required documentation.
• Maintains inventory control for parts and tools and ensures thorough documentation and reporting of completed service work.
• Executes debugging and correction of operating procedures and mentors others in troubleshooting methodologies.
• Coordinates and facilitates field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation.
• Maintains precise and current records for all co-managed parts and tool inventories.
• Consistently adheres to full compliance with established financial and operational policies and procedures.
• Available to travel upon request to provide support at other service locations across North America.
• Supports and develops Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios.

Experience and Skills

• Associate’s degree or equivalent from 2-year college (preferred)
• At least 5 years of related experience and/or training (preferred)
• Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics
• Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude
• Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels
• Ability to work successfully with little to no direct supervision
• Effective time management and cost control skills
• A clean driving record is required (company car is provided)
• Availability to travel daily Monday to Friday within an assigned territory
• Ability to occasionally lift or move up to 50 lbs
• Familiarity with Microsoft Office applications.
• Walking extended distances
• Standing for extended times up to 75% of the day
• This role requires up to 50% travel

Our Growth Culture

We thrive in an open transparent environment where we constantly challenge our team members to share their diversity of thought by incorporating round table discussions, regular 1.1’s and maintaining a collaborative environment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Packaging and Containers Manufacturing, Manufacturing, and Industrial Machinery Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

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