Field Service Technician

Jobs via Dice; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

A global leader in workforce solutions is seeking a Field Service Technician in Philadelphia. The role involves providing IT support in clinical settings, with responsibilities including troubleshooting hardware and software issues, maintaining clinical peripherals, and ensuring compliance with healthcare standards. Candidates should have strong analytical skills, proficiency in Windows OS, and a technical degree is preferred. This position offers opportunities for professional growth and a collaborative work culture.

Qualifications

• Strong analytical skills and hands-on experience with Incident Management.
• Proficiency in Windows OS and excellent problem-solving skills.

Responsibilities

• Provide hands-on IT support for end-user hardware in clinical environments.
• Travel to remote locations to install and troubleshoot IT systems.
• Ensure compliance with healthcare IT standards.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Team Collaboration

Proactive Learning

Education

Technical Degree

Tools

ServiceNow

Windows OS

Job description

2 days ago Be among the first 25 applicants

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Net2Source Inc., is seeking the following. Apply via Dice today!

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are:
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision: Right Talent. Right Time. Right Place. Right Price.

Position: Field Service Technician
Location: Philadelphia, PA (Onsite)
Type: Contract
Travel: Technicians are expected to travel between 50 to 200 miles on occasion to cover nearby sites if required.

Required Skills:

• Windows Operating Systems (Windows 10, Windows 11), MAC OS
• Office 365, and Microsoft Software (SharePoint, Teams)
• PC Hardware troubleshooting, PLCs, scanners, printers

Responsibilities:

• Provide hands-on IT support for end-user hardware (desktops, laptops, printers, mobile devices), especially in clinical and warehouse environments.
• Travel to remote clinic locations to install, maintain, and troubleshoot IT systems to ensure minimal downtime.
• Install and maintain clinical peripherals (medical printers, barcode scanners, label printers) ensuring compliance with healthcare IT standards.
• Troubleshoot hardware, software, and basic network issues; escalate complex incidents as needed.
• Support audiovisual equipment, telemedicine tools, and video conferencing setups in clinics and offices.
• Maintain accurate documentation for service tickets, site visits, hardware inventory, and software licenses.
• Collaborate with central IT and vendor teams for escalations, upgrades, and hardware procurement.
• Ensure compliance with data privacy and regulatory requirements (e.g., HIPAA, GDPR) in healthcare environments.
• Participate in IT deployments, relocations, and infrastructure upgrades.
• Provide off-hours or weekend support for critical site visits or go-lives.
• Build relationships and trust with customers and clients.
• Adhere to company rules and regulations.
• Work collaboratively with colleagues and team members.
• Communicate effectively with customers.
• Demonstrate excellent problem-solving skills.
• A technical degree is preferred.
• Diagnose equipment problems effectively.
• Possess great mechanical aptitude.
• Communicate fluently in English.

Qualifications:

• Strong analytical skills.
• Hands-on experience with Incident Management and ServiceNow.
• Proficiency in Windows OS.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team.
• Strong communication skills, both written and verbal.
• Proactive learning and adaptability to new technologies.

Why Work With Us?
We believe in building careers, not just jobs. At Net2Source, we promote leadership, celebrate diversity, and empower you to make an impact. Enjoy work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a diverse workplace. Employment decisions are based on merit, respecting all individuals regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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