Field Service Technician

Civil Recruit; Palo Alto (CA); Vor Ort; USD 50.000 - 75.000; Vollzeit

Zusammenfassung

Civil Recruit is seeking a Field Service Technician to service medical equipment within a 2–3 hour radius of the assigned territory, including travel to customer sites in the Palo Alto area. The role emphasizes preventive maintenance, repairs, and building strong customer relationships.

You will diagnose, repair, and upgrade equipment; assist sales with marketing efforts; and contribute to service contract growth while maintaining thorough service documentation.

Qualifikationen

• High school diploma or GED.
• Experience in electrical and mechanical assembly; relevant training and/or certifications preferred.
• Must possess and maintain a valid driver's license.
• Ability to read and understand mechanical and electrical schematics.
• Lift up to 30 pounds and push/pull up to 75 pounds.

Aufgaben

• Maintain, repair, install, upgrade, and train customers on medical equipment at locations.
• Perform diagnosis and repairs; prepare cost estimates for customer-owned equipment.
• Assist Sales by joint customer calls, in-services, leads, demonstrations, and trade shows.
• Grow service revenue by selling/renewing service contracts.
• Submit accurate service reports and documentation.
• Manage spare parts inventory.
• Travel daily to customer locations; ~40% overnight travel.

Kenntnisse

Electrical & mechanical

Reading schematics

Customer service

Preventive maintenance

Troubleshooting

Safety handling

Valid driver's license

Ausbildung

High school diploma or GED

Jobbeschreibung

The Field Service Technician will provide preventive maintenance and repair services for client's medical equipment within an assigned territory, covering approximately a 2–3-hour radius.

This role requires a detailed understanding of electromechanical systems, along with the tools and processes necessary to complete service work. The selected Technician will focus on delivering high-quality equipment service and building strong customer relationships to drive growth opportunities.

Day-to-Day Responsibilities

• Maintain, repair, install, upgrade, and provide in-service training for medical equipment at customer locations, including medical facilities.
• Perform technical diagnosis and repairs, and prepare cost estimates for customer-owned medical equipment.
• Assist the Sales team in marketing company equipment through joint customer calls, in-services, sales leads, demonstrations, and trade show setup.
• Grow service contract revenue by selling new service contracts and renewing existing contracts.
• Complete and submit accurate service reports and documentation.
• Manage spare parts inventory.
• Travel daily to customer locations, with approximately 40% overnight travel required.

Qualifications

• High school diploma or GED.
• Experience in electrical and mechanical assembly; relevant training and/or certifications preferred.
• Must possess and maintain a valid driver's license.
• Ability to read and understand mechanical and electrical schematics.
• Ability to lift up to 30 pounds and push/pull up to 75 pounds.

Compensation and Benefits

Our Total Rewards programs reflect who we are as an organization and the value we place on our people. These programs support our commitment to open communication, ethical behavior, safety, and the growth and development of our employees.

Qualifications

• High school diploma or GED.
• Experience in electrical and mechanical assembly; relevant training and/or certifications preferred.
• Must possess and maintain a valid driver's license.
• Ability to read and understand mechanical and electrical schematics.
• Ability to lift up to 30 pounds and push/pull up 75 pounds.

Skills: Customer Service & Communication, Driving & Delivery Operations, 20-foot box truck, safely handle medical equipment, electromechanical, preventative maintenance, troubleshoot, repair