FIELD SERVICE TECHNICIAN

Fine Foods & Pharmaceuticals N.T.M. S.p.A.; Irvine (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A global manufacturing company based in Irvine, California is seeking a Technical Support professional to perform installations, preventive maintenance, and customer training at sites. The ideal candidate should have an associate degree or equivalent experience along with 2+ years of hands-on electromechanical maintenance experience. This position requires extensive travel (up to 70%) and the ability to provide remote technical support when not on-site. Strong customer service skills are essential.

Qualifications

• 2+ years of hands-on electromechanical maintenance experience.
• Knowledge of mechanical, electrical, electronic, pneumatic components.
• Ability to learn and understand mechatronics systems.
• 2+ years working knowledge of modern CNC machinery.
• Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in CNC.
• Ability to read blueprints & schematic diagrams; knowledge of PLCs and C++ concepts.
• Spanish language skills are a plus but not required.
• Must possess a valid driver’s license.

Responsibilities

• Perform machine installation, preventive maintenance & training at customer site.
• Identify, troubleshoot, diagnose & resolve customer/equipment issues.
• Provide technical remote support to customers when not traveling.
• Travel up to 70% of the time by flight/car; international travel requires a passport.
• When not traveling, provide technical remote support to customers.
• Attend shows and exhibitions as technical support for installation of machines.

Skills

Electromechanical maintenance

Knowledge of CNC machinery

Ability to read blueprints

Spanish language skills

C++ concepts

Education

Associate degree or equivalent experience

High school diploma

Tools

Power tools

PLC knowledge

Job description

Irvine, United States of America Technical Support

• Perform machine installation, preventive maintenance & training at the customer site.
• Identify, troubleshoot, diagnose & resolve customer/equipment issues.
• Maintain a high degree of professional customer service for all customer interactions.
• Traveling up to 70% of the time by flight/car (for international travel a passport is required).When not traveling, provide technical remote support to customers.
• Attend shows and exhibitions if required, as technical support for installation of machines.

Requisiti

Educational and Skills Requirements

• Associate degree, certification, trade school diploma or equivalent experience in Electrical/Mechanical/Automation/Automotive (mechatronics).
• High school diploma required.
• 2+years of hands-on electromechanical maintenance experience.
• 2+years of working knowledge of modern CNC machinery.
• Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in the CNC industry.Ability to learn and understand mechatronics systems.
• Ability to read blueprints & schematic diagrams, knowledge of PLC’s and C++ concepts.
• Spanish language skills are a plus but not required for this position.
• Must possess a valid driver’s license and maintain a driving record that meets company standards for vehicle insurance eligibility.

Physical Requirements

• Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds.Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices.