Field Service Technician

Software Placement Group, SPG; New York (NY); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Disability coverage

10 paid holidays

Paid time off

Job summary

Software Placement Group (SPG) is seeking a Field Service Technician to support CNC machinery equipment at customer sites nationwide. This direct-hire role requires 90-100% travel and residence within 50 miles of a major airport.

The position involves installation, troubleshooting, and service for equipment, with strong emphasis on documentation and customer satisfaction. Authorized to work in the United States without sponsorship is required.

Qualifications

• Proven customer service skills with a focus on relationships.
• Excellent verbal and written communication.
• Must be able to work with minimal supervision and be highly organized.
• Travel 90-100% and reside within 50 miles of a major airport.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Support sales staff in servicing company equipment.
• Install new equipment at customer sites.
• Provide solutions for equipment service at customer locations.
• Document all service performed and future service needs.
• Maintain customer service and satisfaction.
• Demonstrate software capabilities to customers.
• Prepare timesheets, service reports, and installation forms promptly.
• Track expenses and file expense reports on time.
• Maintain OSHA/MIOSHA compliant safety practices.
• Communicate with other departments as needed.
• Perform other duties as assigned.

Skills

Customer service

Time management

Verbal & written communication

Minimal supervision

Team player

Organizational skills

Travel readiness

MS Office

Technical troubleshooting

Tools

Microsoft Office

Test/measurement equipment

Job description

Location: New York, NY (must live within 50 miles of a major airport) | Schedule: Full-time, field-based with 90-100% travel required | Compensation: $30.00-$50/hour

Overview

A world-leading manufacturer of CNC machinery, machining centers, automation systems, and laser cutting and turning equipment is expanding its nationwide field service team. This direct-hire Field Service Technician role is critical to supporting customers through equipment commissioning, integration, and troubleshooting at their sites across the country.

What you'll do

• Support sales staff in servicing company equipment
• Install new equipment at customer sites
• Provide solutions for equipment service at customer locations
• Carefully and accurately document all service performed and future service needs
• Maintain excellent customer service and customer satisfaction
• Demonstrate applicable software capabilities to customers
• Prepare timesheets, service reports, and installation forms in a timely and accurate manner
• Accurately track expenses and complete expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Work overtime as required by workload and customer necessity
• Perform other duties as assigned by management

Required qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical troubleshooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information in equipment manuals or electronic media
• Ability to accurately document technical data and the steps taken to resolve equipment and product issues
• Ability to communicate technical issues and resolution steps with the corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation
• Excellent time management skills
• Effective team player able to work with all levels of team members and customers
• Must live within 50 miles of a major airport
• 90-100% travel required
• Must be authorized to work in the United States without sponsorship
• This company uses E-Verify to confirm identity and employment eligibility

Compensation and benefits

• $30.00-$50/hour ($30.00-$40.00 hourly pay noted for the role)
• Overtime available
• Comprehensive benefits available at a great rate
• Medical
• Dental
• Vision
• 401k with match
• Company-paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start)

Why this role

This is a direct-hire opportunity to join a world-leading OEM's growing nationwide field service team, offering comprehensive benefits and the chance to work hands-on with advanced CNC, machining, automation, and laser cutting/turning equipment at customer sites.