Field Service Technician

Keystone Distinction Group; New York (NY); On-site; USD 41,000 - 69,000; Full time

Job summary

ProSearch RecruitingPartners, an independent MRINetwork franchise, is hiring a Field Service Technician for a world-leading CNC machinery OEM. The position involves installing, calibrating, troubleshooting, and servicing equipment at client sites, documenting work thoroughly and maintaining safety guidelines.

Requires strong customer service, excellent communication, and ability to work overtime when needed.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to effectively use the Internet for information.
• Ability to understand and use I/O structures for troubleshooting.
• Able to use electric/electronic test/measurement equipment.
• Analyze and resolve technical mechanical or electrical issues from data.
• Read and comprehend technical manuals or electronic media.
• Document technical data clearly and thoroughly.
• Communicate technical issues and resolutions with the corporate office.
• Proven customer service skills and relationship focus.
• Highly organized and able to work with minimal supervision.
• Excellent verbal and written communication skills.
• Strong time management and teamwork across roles.

Responsibilities

• Supporting sales staff in servicing company equipment.
• Installing new equipment at customer sites.
• Providing solutions for service at customer sites.
• Documenting all service performed and future needs.
• Maintaining excellent customer service and satisfaction.
• Demonstrating company software capabilities to customers.
• Preparing timesheets, service reports and installation forms promptly.
• Tracking expenses and completing expense reports timely.
• Maintaining a safe work environment per OSHA/MIOSHA.
• Communicating with other departments as necessary.
• Working overtime as required by workload and customer needs.
• Other duties as assigned by management.

Skills

Microsoft Office

Time management

Customer service

Communication skills

Electrical troubleshooting

Mechanical troubleshooting

Team player

Tools

Electrical test equipment

Measuring instruments

Industrial automation tools

Job description

Field Service Technician

$30.00-$50/hour

Must live within 50 miles of a major airport

90-100% travel required

ProSearch RecruitingPartners,anindependentfranchiseoftheMRINetworkthatspecializesinhiringforfactoryautomationOEMsandintegratorsishiringforaworldleadingOEMofCNCmachinery,machiningcenters,andautomationsystemswhoisgrowingtheirfieldserviceteamnationwide!TheFieldServiceEngineerwillbeakeyteammemberdirect hire for aleading manufacturer of laser cutting and turning machinery.The Field Service Technician will travel to customer sitesfor commissioning, integration, and to provide problem solving solutions.

The Field Service Technician will be responsible for:

• Supporting the sales staff in servicing company equipment
• Installing new equipment at customer sites
• Providing solutions for service of equipment for customers at the customer site
• Carefully and accurately document ing all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintain ing excellent customer service and customer satisfaction
• Demonstrat ing applicable company software capabilities to the customer
• Prepar ing timesheets, service reports and installation forms, timely and accurately
• Accurately track ing expenses and complet ing expense reports in a timely manner
• Maintain ing a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicat ing with other departments as necessary
• A ability to work overtime as required by workload and customer necessity
• Other duties as assigned by management

The Field Service Technician will be rewarded with:

• $30.00-$40.00 Hourly Pay
• Overtime available
• Comprehensive benefits available at a great rate!
• Medical
• Dental
• Vision
• 401k with match
• Company paid long and short-term disability
• 10 paid holidays
• Paid time off (15 days to start!)

The Field Service Technician will excel with:

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical trouble shooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
• Ability to communicate technical issues as well as the steps taken to resolve those issues with the company corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation at hand
• Must have excellent time management skills
• Effective team player who can work with all levels of team members as well as with all different types and levels of customers

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility