Field Service Technician

Software Placement Group, SPG; New Haven (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Software Placement Group is seeking an experienced Field Service Technician in the New Haven area to install, service and repair complex electromechanical equipment at customer sites. You will read electrical schematics, troubleshoot PLC/HMI systems, and interpret CNC controls on Fanuc, Mitsubishi, or Siemens platforms.

The role requires 2–5 years of field service experience, the ability to travel 50–75% overnight, and strong communication skills to work with customers and OEMs.

Qualifications

• High school diploma or GED required.
• 2–5 years of field service, industrial maintenance, equipment installation, or related technical experience.
• Advanced ability to read and interpret electrical schematics.
• Strong working knowledge of high- and low-voltage electrical systems.
• Advanced proficiency using a multimeter.
• Knowledge of PLCs, HMIs, servo drives, and motion-control systems.
• Ability to read pneumatic schematics.
• Strong mechanical aptitude and advanced troubleshooting skills.
• Proficiency with common hand and power tools.
• Basic computer skills and the ability to maintain accurate digital service records.
• Strong verbal and written communication skills.
• Excellent customer-service and interpersonal skills.
• Ability and willingness to travel overnight 50%–75% of the time.

Responsibilities

• Install, service, troubleshoot, and repair complex electromechanical equipment at customer locations.
• Read and interpret electrical schematics involving 220V–440V and 12V–24V systems.
• Use multimeter to troubleshoot voltage, current, resistance, and related issues.
• Troubleshoot PLC-controlled systems including power supplies, I/O, sensors, HMIs.
• Diagnose servo drives, motors, and motion-control systems.
• Read and interpret pneumatic schematics.
• Disassemble, repair, and reassemble electromechanical assemblies with hand/power tools.
• Learn CNC lathe controls and programming on Fanuc, Mitsubishi, Siemens.
• Support magazine bar-feeding systems and CNC lathe apps.
• Communicate professionally with end users, OEMs, dealers, and other contacts.
• Provide equipment installation guidance and operator training.
• Document service calls and communications in digital files.
• Represent the company professionally before/after each visit.
• Travel overnight 50%–75% of the time.

Skills

Electrical schematics

PLC/HMI

Troubleshooting

Field service

Travel 50-75%

Education

High school diploma or GED

Tools

Multimeter

Fanuc CNC controls

Mitsubishi CNC controls

Siemens CNC controls

Job description

Location: New Haven, CT | Schedule: Full-time, on-site/field-based with travel

Overview

An established manufacturing company is seeking an experienced Field Service Technician for a direct-hire opportunity. This role suits a technically skilled professional who enjoys troubleshooting complex equipment, working directly with customers, and traveling to customer locations to keep critical manufacturing systems running.

What you'll do

• Install, service, troubleshoot, and repair complex electromechanical manufacturing equipment at customer locations
• Read and interpret electrical schematics involving high-voltage systems from 220V to 440V, low-voltage systems from 12V to 24V, and combined electrical systems
• Use electrical schematics and a multimeter to troubleshoot voltage, current, resistance, and related electrical issues
• Troubleshoot PLC-controlled systems, including power supplies, inputs, outputs, switches, sensors, and human-machine interfaces
• Diagnose issues involving servo drives, motors, and motion-control systems
• Read and interpret pneumatic schematics
• Disassemble, repair, and reassemble complex electromechanical assemblies using common hand and power tools
• Learn and apply the fundamentals of CNC lathe controls and programming, including Fanuc, Mitsubishi, Siemens, or similar platforms
• Support magazine bar-feeding systems and CNC lathe part-processing applications
• Communicate professionally with end users, OEM representatives, dealers, and other key customer contacts
• Provide equipment installation guidance and operator training
• Document service calls, repairs, customer communications, and technical information in digital customer files
• Represent the company professionally before, during, and after each customer visit
• Travel overnight approximately 50%–75% of the time

Required qualifications

• High school diploma or GED
• 2–5 years of field service, industrial maintenance, equipment installation, or related technical experience
• Advanced ability to read and interpret electrical schematics
• Strong working knowledge of high- and low-voltage electrical systems
• Advanced proficiency using a multimeter
• Knowledge of PLCs, HMIs, servo drives, and motion-control systems
• Ability to read pneumatic schematics
• Strong mechanical aptitude and advanced troubleshooting skills
• Proficiency with common hand and power tools
• Basic computer skills and the ability to maintain accurate digital service records
• Strong verbal and written communication skills
• Excellent customer-service and interpersonal skills
• Ability and willingness to travel overnight 50%–75% of the time

Preferred qualifications

• Experience servicing CNC machinery, bar-feeding equipment, or automated manufacturing systems
• Familiarity with Fanuc, Mitsubishi, Siemens, or comparable CNC controls
• Experience installing equipment and training customers in a manufacturing environment

Why this role

This is a direct-hire opportunity for a technically skilled professional who enjoys hands‑on troubleshooting, direct customer interaction, and travel to customer sites.