Field Service Technician

Golden Gate Office Solutions; San Francisco (CA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Medical, Dental, and Vision

Life Insurance

401k

Company vehicle and all auto related expenses covered

Job summary

A leading retail office equipment provider is seeking a Field Service Technician for the San Francisco market. The ideal candidate will have over 3 years of mechanical repair experience, preferably with multifunction printers. You will be expected to conduct high-quality repairs and maintain customer satisfaction while working autonomously. This full-time position offers benefits including medical, dental, and a 401k plan.

Qualifications

• 3+ years of experience in mechanical repair required.
• Prior experience in maintenance and repair of multifunction printers (MFPs) is strongly preferred.
• Demonstrated natural mechanical aptitude for troubleshooting and repairing complex machine systems.

Responsibilities

• Conduct comprehensive, high-quality repairs on specialized multi-function equipment.
• Demonstrate excellent manual dexterity during detailed technical repairs.
• Achieve or surpass established performance metrics for service ticket response and issue resolution.

Skills

Mechanical repair

Customer interaction

Troubleshooting

Network connectivity

Job description

4 days ago Be among the first 25 applicants

Pay Range: $25-$35 per hour, depending on experience

Position Summary:

We are seeking a highly efficient Field Service Technician who brings current OEM certifications and a laser focus on customer satisfaction to every task for the San Francisco, San Jose, CA, and surrounding market. This role is built for the candidate who thrives working autonomously in the field, managing their service territory, and consistently executing complex repairs quickly and effectively with little need for oversight.

Responsibilities

• Execute Expert Repairs: Conduct comprehensive, high-quality repairs on specialized multi-function equipment, focusing on diagnosing root causes to significantly reduce repeat service calls and minimize customer downtime.
• Precision Handling: Demonstrate excellent manual dexterity and the ability to manipulate and assemble very small components during detailed technical repairs.
• Performance Metrics: Consistently achieve or surpass established performance metrics for service ticket response (acknowledgement time) and issue resolution timeframes.
• Client Engagement: Cultivate and sustain positive, professional relationships with end-users, acting as a direct service liaison to foster high customer satisfaction.
• Documentation Integrity: Accurately log all service activity in the ticketing system promptly, ensuring detailed, clear, and professional documentation of all actions taken and parts used.
• Preventative Maintenance (PM): Develop and execute a proactive PM schedule, performing routine maintenance on devices based on fleet health data or recurring issues.

Qualifications

• 3+ years of experience in mechanical repair required.
• Prior experience in the maintenance and repair of multifunction printers (MFPs) is strongly preferred.
• Proven ability to interact professionally in a customer-facing role.
• Must be comfortable and effective working independently with minimal supervision.
• Demonstrated natural mechanical aptitude for troubleshooting and repairing complex machine systems.
• Basic working knowledge of print drivers and network connectivity concepts is mandatory.

Benefits

• Medical, Dental, and Vision
• Life Insurance
• 401k
• Company vehicle and all auto related expenses covered

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology and Customer Service

Industries

Retail Office Equipment

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