Service Technician I

Andersen Windows, Inc.; Des Plaines (IL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401(k) Plan

Medical, Dental & Vision

Paid Time Off

Parental Leave

Job summary

Andersen Corporation invites applications for a Field Service Technician II to join Renewal by Andersen in South Chicago. The role involves servicing and repairing existing Renewal by Andersen windows and doors, diagnosing issues, and ensuring customer satisfaction.

The ideal candidate has a high school diploma, a valid driver's license, and 2+ years of installation experience. Compensation includes a competitive pay range and a comprehensive benefits package with opportunities for growth.

Qualifications

• High school diploma; valid driver's license.
• Ability to service and repair previously installed windows & doors.
• 2+ years of window installation experience preferred.
• Analytical problem solving and decision-making skills; systematic approach to analysis.
• Interpersonal communication skills; strong listening and empathy; organize schedules and stock.

Responsibilities

• Service and repair Renewal by Andersen products.
• Analyze customer situations; determine corrective action and verify effectiveness.
• Keep team informed of customer interactions and actions taken to resolve service issues.
• Coach, train and mentor Service Techs.
• Maintain neat service area; manage warehouse stock and replenishments.
• Provide Signature Service to homeowners and peers.
• Apply advanced knowledge of window/door installation techniques and fix installation errors.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Analytical problem solving

Interpersonal communication

Training others

Organization

Driver's license

Education

High school diploma

Job description

ANDERSEN CORPORATION SUMMARY:

At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live. Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector. Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

Renewal by Andersen has an exciting opportunity for a Field Service Technician II to join our team in our South Chicago location. The Field Service Technician will provide superior customer service by performing repairs and maintenance services on Renewal by Andersen products.

Responsibilities:

• Service and repair previously installed Renewal by Andersen products.
• Analyzes customers situations, determines corrective action to be taken and verify the action has fixed the situation in a cost efficient and effective manner.
• Keep team member informed as needed of customer interactions and actions taken to resolve service issues.
• Coach, train and mentor Service Techs.
• Keep service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Service RSRs.
• Provide Signature Service to homeowners and peers.
• Advanced knowledge of RbA window and door installation techniques and ability to correct installation errors.
• Other duties as assigned by supervisor.

Qualifications:

• High school degree and valid driver's license with clean driving record.
• Ability to service and repair previously installed windows & doors.
• Ability to dismantle and reassemble windows, door components, window coverings, and hardware.
• Demonstrated analytical problem solving and decision-making skills; follow systematic approach in situational analysis and definition; arrive at acceptable solutions
• Demonstrated interpersonal communication skills; strong listening and empathy skills; organization skills for managing work schedules, job priorities and stock levels.
• Ability to train others on technical application and product requirements
• 2 or more years of window installation experience preferred.

PAY RANGE:

$22.67 - $35.13

CULTURE AND BENEFITS:

At Andersen, we believe our people are at the heart of everything we do. Every day, theirtalent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include: 401 (k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing* Medical, Dental and Vision Coverage* Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA) Life Insurance Paid Time Off & Paid Holidays Paid Maternity Leave & Paid Parental Leave* Career Growth Planning & Nationwide Career Opportunities *For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING:

In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER:

Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact [e-mail].

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

There’s something meaningfully different about Andersen that makes us America’s most loved brand of windows and doors. We are real, optimistic, and intentional in the way we partner with each other and our customers. Everyone is welcome here, and everyone contributes to our success.