Field Service Technician

Usherwood Office Technology; Manchester (NH); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid training and certification

Medical, dental, vision, and insurance

Generous PTO

Life insurance and disability

401(k) with company match

Annual store allowance

Company vehicle

Monthly bonus opportunity

Job summary

Usherwood Office Technology in Manchester, NH is seeking a Field Service Technician to install, troubleshoot, and repair copiers and printers at multiple client sites. You will blend hands-on hardware work with basic networking, maintaining productive relationships with customers, and ensuring service quality.

This full-time role requires lifting up to 60 lbs, a valid driver's license, and the ability to work independently in the field.

Qualifications

• High school diploma required.
• Strong problem-solving and client service skills.
• Basic understanding of computers and networking.
• Ability to work independently without supervision.
• A valid driver license and clean driving record.
• Must be able to lift up to 60 pounds at a time.
• Have an eagerness to learn.

Responsibilities

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

Skills

Problem solving

Customer service

Networking basics

Independent worker

Driver's license

Lift 60 lbs

Eager to learn

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician

Full Time Manchester, NH, US

2 days ago Requisition ID: 1187

Salary Range: $25.00 To $30.00 Hourly

JOB DESCRIPTION:

Usherwood is searching for a Field Service Technician who is hardworking and client-focused. The Field Service Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, HP, and Ricoh.

KEY RESPONSIBILITIES:

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

SKILLS AND QUALIFICATIONS:

• High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn

BENEFITS:

• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• Generous PTO policy
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle
• Enrollment into monthly bonus opportunity program

“Our growth is mirrored by the quality of people we have invested in.” –Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.