Field Service Technician

Usherwood Office Technology; City of Rochester (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonus opportunity

Comprehensive health, dental, and vision insurance

401K with company match

Company vehicle, gas card, cell phone

Job summary

A family-owned office technology provider is seeking a field service technician to join their Rochester team. The role involves installing, maintaining, and repairing office equipment such as copiers and printers at client locations. Candidates should have at least a high school diploma and 1-3 years' experience in a similar position. The company offers competitive pay, comprehensive benefits, and a supportive work environment that fosters professional growth.

Qualifications

• One to three years of experience as a field service technician or in a similar role.
• Strong mechanical and technical aptitude with the ability to troubleshoot equipment.
• Valid driver's license and reliable transportation.

Responsibilities

• Diagnose, troubleshoot, and repair office equipment at client sites.
• Perform routine maintenance and preventative services.
• Provide exceptional customer service and maintain service records.

Skills

Troubleshooting hardware and software

Customer service

Mechanical aptitude

Communication

Self-motivation

Education

High school diploma or equivalent

Technical certifications/degree

Tools

Office equipment (copiers, printers)

Laptop

Tools for maintenance

Job description

Usherwood office technology is a proud family-owned business with a rich legacy of delivering innovative office technology solutions, including managed IT services, print management, and cutting‑edge office equipment. For decades, we have fostered a warm collaborative environment where our employees thrive, building meaningful relationships with teammates who share a passion for excellence and client success. At Usherwood, we are dedicated to empowering our clients and each other. With real opportunities for professional growth and career advancement, you'll work alongside supportive colleagues who make every day rewarding.

We are seeking a customer focused and motivated field service technician to join our Rochester team. In this role you will be responsible for the installation, maintenance, and repair of office equipment, including copiers, printers, and multifunctional devices, at client locations in the local area. If you have a passion for technology, strong problem‑solving skills, and a customer focused mindset, we want to hear from you!

Key Responsibilities

• Diagnose, troubleshoot, and repair office equipment such as copiers, printers and scanners at client sites.
• Perform routine maintenance and preventative services to ensure optimal equipment performance.
• Install and configure new office equipment, ensuring seamless integration with client systems.
• Provide exceptional customer service, addressing client inquiries and resolving issues promptly.
• Maintain accurate service records, including work orders, parts used, and time spent on tasks.
• Collaborate with the technical team to elevate complex issues and ensure timely resolutions.
• Stay updated on product training and certifications for usher woods equipment and software solutions.
• Manage inventory of parts and tools to ensure availability for service calls.

Qualifications

• High school diploma or equivalent is required
• Technical certifications and/or technical degree is preferred
• One to three years of experience as a field service technician or similar role, preferably in office technology or in hardware support.
• Strong mechanical and technical aptitude with the ability to troubleshoot hardware and software issues.
• Excellent communication and customer service skills, with a professional demeanor
• Valid driver’s license and reliable transportation (company vehicle provided for service calls).
• Ability to lift and move equipment up to 50 pounds and work in various client environments.
• Self‑motivated, organized, and able to work independently with minimal supervision.

What We Offer

• Compensation: Competitive pay with quarterly bonus opportunity.
• Benefits: Comprehensive health, dental, and vision insurance, 401K with company match, PTO / Holidays, and much more.
• Additional Perks: Company SUV, gas card, cell phone, laptop, tools, and uniform expense
• Culture: Join a team that values growth, innovation, and world class service.
• Career Development: Excellent training where you’ll be working alongside industry experts and leaders committed to your success.

Equal Opportunity Employer

At Usherwood Office Technology, we are committed to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We proudly provide Equal Employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Our family-owned culture thrives on embracing unique perspectives and we strive to create an environment where every employee can grow, contribute, and belong. Join us in building a brighter, more inclusive future!