Field Service Technician

Docutrend Inc.; Edison (NJ); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

E‑ZPass

Hands-on training

Career advancement path

Performance bonuses

Health benefits

PTO

Retirement plan

Job summary

Docutrend is hiring a Field Service Technician to service Canon and Kyocera printers and copiers across New Jersey. You’ll diagnose, repair, install, and train clients on basic operations while maintaining strong customer relationships.

We offer a company vehicle, performance bonuses, health benefits, PTO, and a defined career path from Junior Tech to Lead Tech. A+ or trade school training is valued, and candidates with IT/networking skills are preferred.

Qualifications

• Solid understanding of electronics: circuits, power supplies, and basic troubleshooting.
• Valid NJ driver's license with clean record.
• IT know-how to set up a network printer, assign an IP, and troubleshoot a driver install.
• Ability to read and follow wiring diagrams and service manuals.

Responsibilities

• Diagnose issues at customer locations for Canon or Kyocera equipment and repair them.
• Install new machines and train clients on basics to reduce callbacks.
• Resolve network and connectivity issues including IP configuration and print drivers.
• Own your route; dispatch schedules are followed and each stop is completed safely and efficiently.
• Accurately log work and keep dispatch informed.
• Provide friendly, professional service to customers.

Skills

Electronics basics

Driver's license

Network setup

Wiring diagrams

Customer service

Physical fitness

Education

A+ certification

Trade school training

Job description

Field Service Technician

Full-Time | New Jersey | Company Vehicle Provided for work use

$22.60/hr. – $31.25/hr. + Performance Bonuses + Benefits

Who We Are

We're Docutrend — a New Jersey office technology company that's been keeping businesses up and running for years. We sell and service printers, copiers, and managed print systems for companies all over the region. We're not a national chain. We're local, we're hands‑on, and our customers actually know our names.

Our senior technicians are some of the best in the business, and we're committed to building a team that carries that standard forward for years to come. We're looking for someone we can bring in, train the right way, and grow into the next cornerstone of our service team. That person could be you, whether you're coming in with years of field experience or you're just starting out.

The Opportunity

This is a field job. You're not sitting at a desk, you're not answering phones in a call center — you're out every day, driving to client offices, figuring out what's wrong, fixing it, and moving on to the next one. Some days are straightforward. Some days you're tracking down a problem nobody else could solve. Either way, you're the one who makes it right.

If you already have experience in this field, we want to hear from you — we'll pay for that knowledge. If you're newer to it but you've always been the one people call when something's broken, we can work with that too. We'd rather train the right person than settle for the wrong one.

What You'll Do

• Show up to customer locations and diagnose what's wrong with their Canon or Kyocera equipment — then fix it
• Install new machines and walk clients through the basics so they're not calling us back the next day
• Handle network and connectivity issues: IP configuration, scanning-to-email, print drivers, the whole picture
• Take ownership of your assigned route and customer service. Dispatch sets the schedule; you ensure each stop is completed safely, efficiently, and professionally
• Log your work accurately and keep dispatch in the loop
• Be someone customers are glad to see walk through the door

What We're Looking For

You Need to Bring

• Mechanical instincts — you're the one who always had to see how something works before you put it back together
• A solid understanding of electronics: circuits, power supplies, and basic electrical troubleshooting
• IT know-how to set up a network printer, assign an IP, and troubleshoot a driver install
• Ability to read and follow wiring diagrams, error codes, and service manuals independently
• A valid NJ driver's license with a clean record
• Ability to lift and move equipment up to 50 lbs., with or without reasonable accommodation
• People skills – you’ll interact with clients throughout the day, so a professional, approachable manner is essential

What Helps You Stand Out

• Hands-on experience with copiers, printers, or any electronics repair
• An A+ cert, trade school background, or any technical training
• Time in a customer-facing role – experience interacting professionally with others in high‑pressure situations

What You Get

• Use of a company vehicle, fuel card, and E-ZPass, with maintenance covered
• Hands‑on training from technicians who've been doing this for decades — not a manual and a wish of good luck
• A career path that actually goes somewhere: Junior Tech → Senior Tech → Lead Tech. We prioritize promoting from within whenever possible.
• Performance bonuses — hit your numbers, get paid for it
• Health benefits, paid time off, retirement plan
• An opportunity in a field with ongoing demand for equipment maintenance and repair

Who Thrives Here

The techs who do well here are the ones who take ownership. They don't clock in and wait for the day to end — they want to figure out why something isn't working, and they feel good when they fix it. They treat customers like people, not tickets. And when they don't know something, they ask instead of guessing.

You don't need a perfect resume – just a willingness to learn and a string work ethic.

If you've spent your life fixing things — cars, computers, appliances, anything — and you're ready to turn that into a real career with real pay and real growth, let's talk.

*Docutrend is an equal opportunity employer. We consider all qualified applicants without regard to actual or perceived race, color, religion or creed, national origin, nationality, ancestry, age, sex, pregnancy or breastfeeding, sexual orientation, gender identity or expression, marital status, civil union or domestic partnership status, disability, genetic information, atypical hereditary cellular or blood traits, military or veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available during the application and hiring process upon request