Service Technician - Buffalo

Usherwood Office Technology, Inc.; Buffalo (NY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Supplemental insurance

Paid time off

Life insurance

Long-term disability insurance

401(k) plan with matching

Annual store allowance

Company vehicle and gas card

Monthly bonus opportunity

Job summary

Usherwood Office Technology, Inc. is seeking a diligent Copier Technician to provide on-site client support, maintaining and integrating copiers and printers from Canon, Xerox, and HP across the service territory.

You will troubleshoot, install, and upgrade equipment, manage customer expectations, and participate in ongoing product training while lifting up to 60 pounds. A driven, independent worker with a valid license is preferred.

Qualifications

• High school diploma required.
• Strong problem-solving and client service skills.
• Basic understanding of computers and networking.
• Xerox certification preferred.
• Ability to work independently without supervision.
• A valid driver license and clean driving record.
• Must be able to lift up to 60 pounds at a time.
• Have an eagerness to learn.

Responsibilities

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

Skills

Problem-solving

Client service

Basic computer networking

Independent work

Valid driver license

Eagerness to learn

Education

High school diploma

Tools

Xerox certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2 days ago Requisition ID: 1182

Salary Range: $20.00 To $25.00 Hourly

JOB DESCRIPTION:

Usherwood is searching for a Copier Technician who is hardworking and client-focused. The Copier Technician will provide onsite client support, maintaining and integrating copiers and printers, specializing in some of the industry leading manufacturers which include: Canon, Xerox, and HP.

KEY RESPONSIBILITIES:

• Effectively troubleshoot and repair a wide variety of copiers and printers.
• Develop and maintain a productive and positive relationship with client base to ensure customer satisfaction.
• Manage time and customer expectations/requirements in a geographical territory.
• Comply with company policies and procedures.
• Achieve and maintain company benchmark performance.
• Engage in continuous product training.
• Installing or upgrading equipment maintained by the company in various field locations (Must be able to lift up to 60lbs)
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Documenting installation and repairs
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment

SKILLS AND QUALIFICATIONS:

• High school diploma required
• Possess strong problem-solving and client service skills
• Basic understanding of computers and networking
• Xerox certification preferred
• Ability to work independently without supervision
• A valid driver license and clean driving record
• Must be able to lift up to 60 pounds at a time
• Have an eagerness to learn

BENEFITS:

• Paid training and certification opportunities
• Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
• 20 days of paid time off
• Company paid life insurance and long-term disability insurance
• 401(k) plan with matching company contribution
• Annual company store allowance
• Company vehicle and gas card provided
• Enrollment into monthly bonus opportunity program

"Our growth is mirrored by the quality of people we have invested in." -Louis F. Usherwood, CEO

Usherwood Office Technology is an Equal Opportunity Employer.