Field Service Technician

Ballard Power Systems; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Ballard Power Systems is seeking Field Service Technicians to repair, refurbish and test fuel cell modules for customers. Travel will be frequent to customer sites in NY and CA, with emphasis on safety and quality workmanship.

Ideal candidates have a technical diploma or trade cert and 2+ years in field service or related roles, with strong mechanical and electrical troubleshooting skills and the ability to train customers and document work clearly.

Qualifications

• Technical diploma or trade certification in a related field.
• 2+ years in field service, equipment maintenance or similar hands-on environment.
• Experience with fuel cells, hydrogen systems or electro-mechanical products is a plus.

Responsibilities

• Repair, refurbishment, testing and maintenance of fuel cell modules and components.
• Troubleshoot mechanical and electrical issues and perform functional tests.
• Travel to customer sites and provide on-site support and training.
• Document repairs, service reports and feedback on product performance.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

Use of diagnostic tools

Hand tools proficiency

Documentation & reporting

Independent & team work

Communication skills

Education

Technical diploma or trade cert in Mech/Electrical/Mechatronics

Related field credentials

Tools

Diagnostic tools

Test equipment

Hand tools

Job description

Ballard's Commercial team has an opening for 3 Field Service Technicians to be located on the East Coast (New York) and Northern/Southern California (2). The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers. This role combines hands‑on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.

Key Responsibilities:

Repair and Refurbishment

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
• Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
• Support continuous improvement initiatives related to repair and refurbishment processes.

Troubleshooting and Technical Support

• Diagnose and troubleshoot mechanical, electrical, and system‑level issues on fuel cell modules and related components.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.

Field Service Support

• Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short‑notice scheduling and overnight stays.
• Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
• Represent the company professionally when interacting with customers and external stakeholders.

Customer Training

• Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
• Deliver hands‑on instruction and technical guidance to support safe and effective equipment operation and servicing.

Documentation and Record Keeping

• Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
• Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
• Provide detailed feedback on product performance, recurring issues, and service trends.

Qualifications:

Education & Experience

• Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
• 2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands‑on technical service environment.
• Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro‑mechanical products is considered an asset.

Knowledge, Skills & Abilities

• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.
• Experience using diagnostic tools, test equipment, and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time‑management skills.

Additional Requirements

• Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.
• Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.
• Ability to work safely in industrial, manufacturing, and customer‑site environments.
• Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.
• This position will serve our clients and require the incumbent to drive to the following locations: San Mateo, Santa Cruz, Oakland

The salary range for this position is between $60,000 - 90,000 USD. Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range.

Ballard considers many factors in determining total compensation, including the successful Candidate’s job‑related knowledge, skills, experience, position location, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual short‑term and long‑term bonus program, subject to program eligibility requirements.

As a Ballard employee, we want you to feel valued and appreciated for your efforts. That’s why we offer a competitive benefits package in addition to a performance‑driven compensation philosophy. From bonuses to benefits, our people work hard, and we believe they should be rewarded for it. We care about career growth and development. We believe in work‑life balance with tons of flexibility and rewarding benefits.

Extended health and dental benefits and employee assistance program

Paid time off

Extensive learning opportunities, catalogue of development course offerings

People networks and mentorship programs (to name a few)

Note: The incentive programs, benefits, and perks have specific eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Our Values

Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It

• Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.