Field Service Technician

Ballard Power Systems; Fremont (CA); On-site; USD 56,000 - 74,000; Full time

Job summary

Ballard Power Systems is seeking Field Service Technicians located on the East Coast (New York) and in Northern/Southern California. You will repair, refurbish, test, and maintain fuel cell modules and components for Ballard’s customers, combining hands-on work with in-field training and thorough service documentation.

The role requires frequent travel to customer sites, strong mechanical and electrical troubleshooting skills, and the ability to read schematics and service drawings.

Qualifications

• Technical diploma or trade certification in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or related field.
• 2+ years in field service, equipment maintenance, repair, or hands-on technical service environment.
• Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro-mechanical products is a plus.

Responsibilities

• Repair, retrofit, refurbishment, and reconditioning of fuel cell modules and components in the field.
• Perform mechanical and electrical repairs per procedures, specifications, and quality standards.
• Conduct functional and leak testing to verify equipment performance.
• Troubleshoot mechanical, electrical, and system-level issues and identify root causes.
• Travel frequently to customer sites for maintenance, repairs, commissioning support, and troubleshooting.
• Train customers and service partners on repair procedures and maintenance practices.
• Maintain accurate service logs, repair records, and documentation.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Read schematics

Diagnostic tools

Attention to detail

Communication skills

Teamwork

Microsoft Office

Time management

Education

Technical diploma or related certification (Mech/Elect/Electro-mechanical)

Tools

Fuel cell test equipment

Hand tools

Diagnostic software

Job description

Ballard's Commercial team is recruiting for 3 Field Service Technicians to be located on the East Coast (New York) and 2 Technicians based in Northern/Southern California. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers. This role combines hands‑on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.

Key Responsibilities

Repair and Refurbishment

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
• Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
• Support continuous improvement initiatives related to repair and refurbishment processes.

Troubleshooting and Technical Support

• Diagnose and troubleshoot mechanical, electrical, and system‑level issues on fuel cell modules and related components.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.

Field Service Support

• Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short‑notice scheduling and overnight stays.
• Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
• Represent the company professionally when interacting with customers and external stakeholders.

Customer Training

• Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
• Deliver hands‑on instruction and technical guidance to support safe and effective equipment operation and servicing.

Documentation and Record Keeping

• Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
• Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
• Provide detailed feedback on product performance, recurring issues, and service trends.

Qualifications

Education & Experience

• Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
• 2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands‑on technical service environment.
• Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro‑mechanical products is considered an asset.

Knowledge, Skills & Abilities

• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.
• Experience using diagnostic tools, test equipment, and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time‑management skills.

Additional Requirements

• Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.
• Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.
• Ability to work safely in industrial, manufacturing, and customer‑site environments.
• Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.

The salary range for this position is between $55,500 – 74,000 USD. Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range.

Our Values

Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It

Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.