Field Service Technician

Ballard Power Systems; New York (NY); On-site; USD 56,000 - 74,000; Full time

Job summary

Ballard Power Systems in New York, NY is hiring a Field Service Technician to repair, refurbish, test, and maintain fuel cell modules for customers. This role blends hands-on technical work with travel and on-site support in a hybrid work model.

You will diagnose mechanical and electrical issues, perform functional and leak testing, train customers and service partners, and document repairs and service activities.

Qualifications

• Technical diploma, trade certification, or equivalent education in mechanical/electrical/mechatronics or related fields.
• 2+ years of field service, equipment maintenance, or hands-on technical service experience.
• Experience with fuel cells, hydrogen systems, or electro-mechanical products is an asset.

Responsibilities

• Repair, refurbishment, testing, and maintenance of fuel cell modules and components in the field.
• Diagnose and troubleshoot mechanical and electrical issues on fuel cell modules.
• Travel frequently to customer sites for maintenance, repairs, and commissioning support.
• Train customers and service partners on repair procedures and best practices.
• Document repairs, testing, and service activities for quality and traceability.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

Diagnostic tools

Time management

Communication skills

Education

Technical diploma or equivalent in Mechanical/Electrical/Mechatronics

Tools

Diagnostic tools & test equipment

Service documentation systems

MS Office

Job description

Join our mission for a sustainable future

If you’re looking to make a meaningful impact, working with us offers a unique opportunity to be part of a passionate team dedicated to transforming the future of zero-emission energy and protecting our planet. Our commitment to sustainability fuels our global team’s enthusiasm every day, creating an inspiring work environment where innovative ideas thrive.

We believe in empowering exceptional individuals by providing challenging, rewarding, and sustainable career paths that align with our purpose of Here for life™. Join us to not only advance your career but also contribute to a mission that truly matters.

Who are we

Number of employees

800+

74%

All data is as of Dec 31, 2023

Women in senior leadership

40%

All data is as of Dec 31, 2023

Employees identifying as a racialized group

48%

All data is as of Dec 31, 2023

Living our Values

At our company, our core values of Listen and Deliver, Quality Always, Inspire Excellence, Rowing Together, and Own It, are more than just words; they guide our actions and define our culture.

To recognize those who exemplify these values, we celebrate individuals and teams who consistently demonstrate our core principles. Through awards, recognition programs, and personal shout-outs, we honour those who inspire others, contribute to quality, and collaborate effectively. By highlighting these role models, we reinforce our commitment to living our values every day and encourage a culture of excellence throughout the organization.

There are numerous ways to join us at Ballard. We offer a variety of job opportunities that can accommodate your studies, including internships, summer placements, and co-operative programs with local universities. Additionally, you can join our team after completing your education, starting in an entry-level position.

As a professional at Ballard, you will have the opportunity to drive change and bring your innovative ideas to life. We provide you with the resources and support necessary to excel in your role, empowering you to leverage your unique perspective to grow beyond boundaries and create a positive impact on the world, our business, and our team.

You Belong Here: Building an Inclusive Company Culture

At Ballard, we believe a truly inclusive workplace is where people thrive.

Our culture is built on inclusion, collaboration, and empowerment—because we know that people do their best work when they feel heard, valued, and supported.

We’re committed to building teams that reflect a broad range of backgrounds and experiences.

At Ballard, individuals are encouraged to share their unique viewpoints, collaborate openly, and drive innovation that makes a real difference. This richness of perspective helps us solve complex problems and build sustainable energy solutions.

Our journey toward a more inclusive culture is ongoing, but the goal is clear:

Create a workplace where everyone feels they belong, where their contributions matter, and where they can make a lasting impact—on our company, our communities, and the planet.

Looking for a company where you can grow your career and help shape a cleaner future?

At Ballard, we’re not just here for business—we’re Here For Life™ powering progress, amplifying voices, and building a better tomorrow together.

Search for open positions

Position: Field Service Technician

Location: New York, NY

Remote Status: Hybrid

Job Id: 2301

# of Openings: 3

Ballard's Commercial team is recruiting for 3 Field Service Technicians to be located on the East Coast (New York) and 2 Technicians based in Northern/Southern California. The Field Service Technician is responsible for the repair, refurbishment, testing, and maintenance of fuel cell modules and components for Ballard’s customers. This role combines hands‑on technical work, troubleshooting, inventory support, customer training, and service documentation to ensure products are repaired restored and maintained to the highest quality and safety standards.

Key Responsibilities:

Repair and Refurbishment

• Perform repair, retrofit, refurbishment, and reconditioning activities for fuel cell modules and components across all products in the field.
• Execute mechanical and electrical repairs in accordance with established procedures, technical specifications, and quality standards.
• Conduct functional testing, leak testing, and verification activities to ensure equipment performance and reliability.
• Support continuous improvement initiatives related to repair and refurbishment processes.

Troubleshooting and Technical Support

• Diagnose and troubleshoot mechanical, electrical, and system‑level issues on fuel cell modules and related components.
• Support testing activities and assist in identifying root causes of product failures.
• Collaborate with advanced support teams, engineering, quality, and operations teams to resolve technical issues and implement corrective actions.

Field Service Support

• Travel frequently to customer and operational sites, to perform maintenance, repairs, retrofits, commissioning support, and troubleshooting activities, including trips that may require short‑notice scheduling and overnight stays.
• Provide timely and professional technical support in the field while ensuring compliance with safety and operational procedures.
• Represent the company professionally when interacting with customers and external stakeholders.

Customer Training

• Train customers and service partners on module repair procedures, leak testing methods, and maintenance best practices.
• Deliver hands‑on instruction and technical guidance to support safe and effective equipment operation and servicing.

Documentation and Record Keeping

• Maintain accurate and complete work logs, repair records, inspection reports, and service documentation to support quality, traceability, and customer service requirements.
• Ensure all repair and testing activities are documented in accordance with company and quality management requirements.
• Provide detailed feedback on product performance, recurring issues, and service trends.

Qualifications :

Education & Experience

• Technical diploma, trade certification, or equivalent education in Mechanical Engineering Technology, Electrical Engineering Technology, Mechatronics, Industrial Instrumentation, Automotive Technology, or a related field.
• 2+ years of experience in field service, equipment maintenance, repair, manufacturing, or another hands‑on technical service environment.
• Experience with fuel cells, hydrogen systems, industrial equipment, power systems, or electro‑mechanical products is considered an asset.

Knowledge, Skills & Abilities

• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret technical drawings, schematics, wiring diagrams, and service documentation.
• Experience using diagnostic tools, test equipment, and hand tools.
• Strong attention to detail and commitment to quality workmanship.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.
• Proficiency with Microsoft Office applications and service documentation systems.
• Strong organizational and time‑management skills.

Additional Requirements

• Valid driver's license and ability to travel frequently for customer support and service activities, including domestic and international travel as business needs require.
• Ability to lift, move, and handle materials, tools, and equipment in accordance with workplace safety guidelines.
• Ability to work safely in industrial, manufacturing, and customer‑site environments.
• Ability to work flexible hours, including occasional evenings, weekends, and extended shifts, to support customer service requirements and travel schedules.

The salary range for this position is between $55,500 – 74,000 USD. Candidate's experience, education, and relevant skills will be taken into consideration when placing within the range.

Our Values Listen & Deliver | Quality. Always. | Inspire Excellence | Row Together | Own It

Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.