Field Service Technician

Acquire Med LLC; Kaysville (UT); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Company-paid travel

Paid time off

401(k) plan

Bonus eligibility

Job summary

Acquire Med LLC is seeking a hands-on technician to maintain, troubleshoot, and repair surgical laser systems and related medical equipment across the country. You will work independently in the field with support from the Service Director and team.

Based in our Kaysville, Utah office, you will also perform local service, remote support, training, documentation, and inventory tasks when not traveling, while adhering to safety and company procedures.

Qualifications

• Hands-on experience diagnosing and repairing electronics and mechanics.
• Ability to read manuals, schematics and manufacturer specs.
• Good communication and accurate service documentation.

Responsibilities

• Maintain and repair equipment per manufacturer instructions.
• Diagnose and troubleshoot complex electromechanical systems.
• Provide on-site and remote customer support and document findings.
• Record service histories and parts used in work orders.
• Communicate progress to customers and the Service Director.
• Coordinate parts orders and warranty work.
• Follow safety and Acquire Med procedures.

Skills

Hands-on troubleshooting

Electrical & mechanical repair

Manuals & schematics interpretation

Travel readiness

Education

High school diploma or equivalent

Tools

Test equipment

Schematics interpretation

Job description

Acquire Med is looking for a hands‑on technician who enjoys figuring out how equipment works and solving problems for customers. You will maintain, troubleshoot, and repair surgical laser systems and related medical equipment at hospitals and healthcare facilities across the country. You will have the independence to manage your own work in the field, with the backing of the Service Director and service team.

When you are not traveling, your work may include local service at our office in Utah, equipment repair, remote technical support, training, documentation, and inventory activities.

WHAT YOU WILL DO

• Maintain and repair. Perform scheduled preventive maintenance, inspections, troubleshooting, and repairs according to manufacturer instructions and Acquire Med procedures.
• Diagnose complex faults. Troubleshoot electrical, electronic, optical, mechanical, and electromechanical systems using service manuals, schematics, and test equipment.
• Ensure safety. Replace parts and verify that equipment operates safely and properly before returning it to service.
• Support customers. Respond to customer requests, provide on‑site and remote technical support, and explain findings and next steps clearly to hospital staff.
• Document your work. Complete work orders and service histories, recording findings, work performed, parts used, test results, and final equipment status.
• Keep the team informed. Communicate service progress, scheduling changes, and unresolved issues to customers and the Service Director.
• Manage tools and parts. Maintain assigned tools, test equipment, and field inventory; coordinate parts orders and warranty work.
• Follow standards. Comply with customer facility rules and Acquire Med safety, quality, and documentation procedures, and participate in equipment‑specific training.
• Help your teammates. Support other technicians with troubleshooting and perform other service‑related duties as assigned.

WHAT WE ARE LOOKING FOR

• High school diploma or equivalent.
• Hands‑on experience diagnosing and repairing electrical, electronic, mechanical, electromechanical, or similarly complex equipment, with strong problem‑solving skills.
• Ability to interpret technical manuals, schematics, and manufacturer specifications.
• Clear communication, professional customer service, and accurate service documentation.
• Ability to organize your own work and operate independently while keeping the team informed.
• Basic computer skills, including electronic service records.
• Valid driver’s license and acceptable driving record.
• Ability to travel approximately 40% nationwide, including overnight and multi‑day trips, and to lift and transport tools, parts, or equipment up to 50 pounds.

EXPERIENCE IS A PLUS

• Experience servicing surgical lasers or other medical equipment (laser experience is preferred, not required).
• Field service, biomedical equipment, or electronics repair experience.
• Experience working in hospital or clinical settings.
• College or technical degree, electronics certification, military technical training, or similar education (preferred, not required).

Acquire Med provides equipment‑specific training as appropriate.

COMPENSATION AND BENEFITS

• Salary. $75,000–$85,000 per year plus bonus eligibility, with final compensation based on relevant experience, qualifications, and demonstrated expertise.
• Benefits. Acquire Med is committed to building a strong team and investing in our employees. We are currently evaluating enhancements to our health insurance and overall benefits package as part of our continued company growth. Details of the updated benefits program will be shared once finalized.
• Time off. Paid time off and paid holidays.
• Retirement. Eligible to participate in the company 401(k) plan.
• Travel expenses. Company‑paid business travel, including flights, hotels, and rental cars, plus reimbursement of approved travel expenses.
• Training. Paid, equipment‑specific training to help you grow your technical skills.

LOCATION

This position is based at Acquire Med’s office in Kaysville, Utah, just north of Salt Lake City. Candidates should live within commuting distance of Kaysville or be willing to relocate. When you are not traveling, you will work from the Kaysville office.

TRAVEL AND WORK ENVIRONMENT

Travel will include commercial flights, rental cars, driving, hotel stays, multi‑day trips, and schedule changes based on customer needs. Work takes place in hospitals, healthcare facilities, customer equipment areas, and service environments, and may require standing, bending, kneeling, reaching, and moving tools and equipment.