Field Service Technician

Jobtailor; Jefferson City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in the United States is seeking a field service technician to install, maintain, and service electromechanical equipment. The role covers self-checkout systems and requires the ability to travel within the territory, respond to customer needs, and provide effective solutions.

The position demands strong communication, problem-solving, and organizational skills, with flexibility for rotating shifts, and some evenings or weekends as needed.

Qualifications

• Experience in electromechanical equipment service and maintenance.
• Authorized to work in the United States.
• Valid driver’s license and driving record that satisfies fleet requirements.
• Willingness to travel extensively and drive several hours per day.
• Flexibility to work rotating shifts, weekends, mornings, afternoons, and some holidays.

Responsibilities

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment such as self-checkout systems within an assigned territory.
• Perform maintenance, repair, preventive maintenance, and system overhauls.
• Act as a first-line response to customers and communicate solutions clearly.
• Organize and triage customer issues to provide timely resolutions.
• Resolve problems proactively and document outcomes.
• Complete formal training to provide customer service solutions.

Skills

Electromechanical service

Customer communication

Problem solving

Documentation/record keeping

Tools

PC skills

Basic electronics

Operating systems familiarity

Scissor lift operation

Job description

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment such as self-checkout systems within an assigned territory
• Perform maintenance, repair, preventive maintenance, and system overhauls
• Act as a first-line response to customers
• Communicate with customers to identify and provide the right solution
• Organize and triage customer issues
• Resolve problems proactively
• Complete formal training to provide customer service solutions

Requirements

• Local candidate to specific geographic area
• Authorized to work in the US
• At least 18 years of age
• Valid driver's license and driving record that satisfies NCR fleet requirements
• PC skills, basic electronic skills, and familiarity with specific hardware and operating systems
• Ability to perform essential functions with or without reasonable accommodation
• Prolonged travel with driving several hours per day
• Availability for rotating and weekend shifts
• Flexible shift work, including morning, afternoon, and evening start times and some holidays
• Ability to carry and lift tools, parts, and equipment weighing up to 75 lbs. without assistance and up to 150 lbs. with assistance
• Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects
• Willingness to be trained on and operate small-scale scissor lifts in retail environments
• Employment conditional upon passage of applicable screening criteria

Core Competencies

Demonstrates expertise in customer installation, maintenance, and service of electromechanical equipment, with strong problem-solving and communication skills to effectively address customer needs and provide solutions.

Highest-signal resume keywords

• Electromechanical Equipment Service
• Customer Installation and Maintenance
• Problem Resolution
• Basic Electronic Skills
• Valid Driver's License

Hard Skills

• Preventive Maintenance
• System Overhauls
• PC Skills
• Basic Electronic Skills
• Ability to Lift 75 lbs.
• Ability to Lift 150 lbs. with Assistance
• Operation of Scissor Lifts

Soft Skills

• Customer Communication
• Organizational Skills
• Proactive Problem Solving

Industry Keywords

• Self-Checkout Systems
• Service Calls
• Flexible Shift Work
• Rotating Shifts
• Local Candidate