Service Engineer II

Mitsubishi Electric Automation, Inc. (MEAU); Houston (TX); On-site; USD 75,000 - 87,000; Full time

Job summary

Mitsubishi Electric Automation, Inc. seeks a field service technician to service the greater Houston area, traveling 60-80% to install, calibrate, tune, and repair customer equipment. Remote support and diagnostics are included, with emphasis on uptime through VAS and spare parts.

The role requires hands-on experience with electrical/mechanical tools, CNC, robotics, and PLCs, plus strong communication and organization to manage travel and service calls.

Qualifications

• BSEET or equivalent related experience.
• 0-3 years experience in field service for industrial automation.
• Ability to read schematics, logic, and procedures.
• Strong verbal and written communication with customers and colleagues.
• Willingness to travel with short notice to meet customer needs.
• Experience with CNCs, robotics, or PLCs is a plus.

Responsibilities

• Provide onsite and remote technical service and support in the Houston area.
• Install components and solutions offered by Mitsubishi Electric Factory Automation.
• Support in-house diagnostics systems and simulators.
• Present and sell value-added services (VAS) to improve uptime
• Promote spare parts to customers to boost uptime
• Enter all service activity and inquiries into the database, ensuring data integrity
• Cooperate with Senior Engineers and follow guidance

Skills

BSEET

Field service

Electrical aptitude

Mechanical aptitude

Test equipment

Communication skills

Travel readiness

Education

BSEET or equivalent related experience

Tools

Voltmeter

Oscilloscope

Test equipment

CNC knowledge

Robotics exposure

PLC concepts

Job description

This position will service the greater Houston, Texas area. The position requires 60-80% travel, mostly within region. In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for:

• Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized
• Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.
• Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
• Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
• Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
• Cooperating with and take instruction/support advice from Senior Engineers

Essential Education, Skills and Experience

• BSEET or equivalent related experience
• Some experience in field service for industrial automation
• Knowledgeable on electrical and mechanical tools for machine repair
• Mechanical aptitude
• Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
• Ability to read and understand technical documentation: schematics, logic, procedures, etc.
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
• Organization skills for arranging travel plans and service call schedule
• Flexibility to travel with limited notice to meet customer’s expectations
• Experience in Computerized Numeric Controls (CNC’s) products strongly preferred
• Experience with robots and how they operate is a plus
• Experience in motion controllers and programmable logic controllers (PLC’s) is a plus
• Experience in field service is a plus

Who is MEAU?

• A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.
• An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.
• Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.
• Employees are encouraged to pursue professional development opportunities and participate in in-house training programs.

We value our employees, and we offer an extensive benefits package that adds value to your total compensation. Our broad range of benefits include:

• Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)
• Competitive 401k with company match
• Paid Vacation and 13 Paid Holidays, including floater holidays
• Tuition Reimbursement
• Flexible Spending Account
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Employee Discount Program
• Pet Insurance

The target pay range for this position is $75,000 - 87,000 annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.

Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.

Required Experience

• BSEET or equivalent related experience
• 0-3 years experience in field service for industrial automation